Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Ailene Adriano

Paranaque City,RIZ
Ailene Adriano

Summary

Dynamic Store Manager with a proven track record at Robinsons Supermarket, excelling in customer service and operations management. Enhanced sales through innovative merchandising and strategic staff training, Skilled in problem-solving and team development, fostering a collaborative environment that drives performance and efficiency.

Overview

19
years of professional experience
1
Certification

Work History

Robinsons Supermarket

Store Manager
08.2019 - 04.2025

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

MLCSB ( SM Department Store)

Selling Department Manager
09.2016 - 11.2018

Job overview

  • Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Emirates Leisure Retail

Senior Store Manager
05.2008 - 11.2015

Job overview

  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
  • Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
  • Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
  • Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Madinat Jumeirah

Waitress
01.2006 - 12.2007

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Education

Notre Dame University
Cotabato City

Bachelor of Arts from Public Administration
03-2002

Skills

  • Customer service and relations
  • Problem-solving and strategic thinker
  • Store operations and Shift scheduling
  • Multitasking and organization
  • Training,mentoring and coaching
  • Operations management and team development
  • Staff supervision and Operation oversight
  • Store displays and Sales expertise
  • Policies and procedures

Accomplishments

  • Exceeded monthly store sales goals 2 years in a row.
  • Store Manager of the year 2014
  • Store of the year 2014
  • Runner up Store Manager of the Year 2013
  • Runner up Store of the Year 2013

Certification

  • Basic Occupational Safety and Health (Bosh)

Timeline

Store Manager

Robinsons Supermarket
08.2019 - 04.2025

Selling Department Manager

MLCSB ( SM Department Store)
09.2016 - 11.2018

Senior Store Manager

Emirates Leisure Retail
05.2008 - 11.2015

Waitress

Madinat Jumeirah
01.2006 - 12.2007

Notre Dame University

Bachelor of Arts from Public Administration

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Ailene Adriano