Excel, Powerpoint, Word
AILEN ESCOTO
ADMINISTRATIVE STAFF
NAGA CITY
Summary
Detail-oriented administrative assistant with strong customer service skills, adept in scheduling and recordkeeping. Committed to enhancing operational efficiency and facilitating cross-departmental communication.
Overview
1
1
Language
1
1
Certificate
3
3
years of professional experience
Work History
Administrative Assistant
Isuzu Gencars Naga, Inc.
07.2023 - Current
- Managed scheduling and calendar coordination for executives to optimize operational efficiency.
- Prepared detailed reports and maintained accurate records using Microsoft Office Suite.
- Facilitated communication between departments, enhancing cross-functional collaboration and workflow.
- Assisted in project management tasks, ensuring timely completion of deliverables and adherence to deadlines.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Certified Nursing Assistant
Naga College Foundation
10.2025 - 03.2026
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities, promoting comfort and dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Implemented infection control protocols, ensuring a safe environment for patients and staff.
- Provided emotional support to patients and families, enhancing overall care experience.
- Maintained accurate patient records in compliance with healthcare regulations and standards.
Customer Service Representative
Sutherland Global
09.2023 - 12.2023
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved customer inquiries efficiently, enhancing overall satisfaction rates.
- Utilized CRM software to track and manage customer interactions effectively.
- Collaborated with team members to streamline issue resolution processes.
- Analyzed feedback trends to identify areas for service improvement initiatives.
Education
Certified Nursing Assistant -
Naga College Foundation
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Bachelor of Science - Marketing Management
Naga College Foundation
Naga, Province Of Camarines Sur, Philippines 04.2001 -
High School Diploma -
STI College Naga
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Office administration
Appointment scheduling
Documentation and recordkeeping
Administrative support
Database management
Financial reporting
Computer proficiency
Technical skills
Time management
Customer service
Client relations
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Software
Certification
CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Naga College Foundation
10.2025 - 03.2026
Customer Service Representative
Sutherland Global
09.2023 - 12.2023
Administrative Assistant
Isuzu Gencars Naga, Inc.
07.2023 - Current
Certified Nursing Assistant -
Naga College Foundation
04.2001 -
Bachelor of Science - Marketing Management
Naga College Foundation
04.2001 -
High School Diploma -
STI College Naga
04.2001 -
Languages
English
Elementary (A2)