Aileen Rose Codiapit
Your Go-To General VA
La Trinidad
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting business objectives.
Overview
3
3
Languages
4
4
Certifications
9
9
years of professional experience
Work History
Team Leader
Online Tutorial Services
05.2023 - 11.2025
- Answer and direct phone calls from handled teachers.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Mentored junior staff on best practices in online education, fostering professional growth and enhancing instructional quality.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Oversaw quality control measures, maintaining high standards for all project outputs.
ESL Tutor
51Talk and Acadsoc
03.2015
- Keeping accurate records of student performance.
- Maximizing students’ talk time through oral tests and presentations.
- Maintaining standardized guidelines.
Private ESL Tutor
ESL Online Tutorial
03.2018 - 03.2026
- Conducting activities and lessons based on ESL teaching methodologies.
- Encouraging and engaging students to speak in English. Motivating students and using humor to induce a pleasant learning environment.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
Costumer Support
Brandlink
11.2025 - 06.2026
- Handled escalated issues with professionalism, providing timely resolutions aligned with company standards.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Project Manager
Operexa
11.2023 - 02.2026
- Coordinated cross-functional teams to enhance collaboration and communication.
- Mentored junior team members, fostering professional growth and development.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Negotiated and managed third-party contracts related to project deliverables.
- Proved successful working within tight deadlines and a fast-paced environment.
Real Estate Telemarketer and Chat Support
E-Precision
06.2017 - 11.2018
- Developed targeted call scripts based on market trends, increasing outreach effectiveness and ensuring alignment with company messaging.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Called prospective customers in designated market area to qualify leads.
Costumer Support
Proprietary Trading Firm
11.2025 - Current
- Resolved customer inquiries via email, ensuring timely and effective communication.
- Provided product information and troubleshooting support to enhance customer satisfaction.
- Utilized CRM software to track interactions and update customer profiles accurately.
- Collaborated with team members to develop effective responses for common issues.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Bachelor of Science - Business Administration And Management
King's College of The Philippines
La Trinidad, Benguet, PhilippinesJapanese Language
Momota Language And Skills Training Institute Inc
Mandaluyong, Philippines11-2023
SECONDARY -
Saint Louis High School-Philex
Philex Mine, Padcal, Tuba, Benguet, Philippines04-2014
Data Analytics
CORDILLERA ST. JOSEPH IDEAL TECHNICAL VOCATIONAL TRAINING AN
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
- Task prioritization
- Schedule management
- Vendor negotiation
- Multitasking abilities
- Customer service
- Hiring and training
- Teamwork and collaboration
- Goal setting
- Conflict resolution
Certification
TEFL
Tools
- Google Workspace
- Zoom, Teams
- Slacks
- Lark
- Notion
- Trello
- DataPlus
- Funcrowd
Work history
01-2022
Timeline
Costumer Support
Brandlink
11.2025 - 06.2026
Costumer Support
Proprietary Trading Firm
11.2025 - Current
Project Manager
Operexa
11.2023 - 02.2026
Team Leader
Online Tutorial Services
05.2023 - 11.2025
Private ESL Tutor
ESL Online Tutorial
03.2018 - 03.2026
Real Estate Telemarketer and Chat Support
E-Precision
06.2017 - 11.2018
ESL Tutor
51Talk and Acadsoc
03.2015
Data Analytics
CORDILLERA ST. JOSEPH IDEAL TECHNICAL VOCATIONAL TRAINING AN
04.2001 -
SECONDARY -
Saint Louis High School-Philex
Japanese Language
Momota Language And Skills Training Institute Inc
Bachelor of Science - Business Administration And Management
King's College of The Philippines