Aileen Grace Pia

Medical Records Secretary

Calamba Doctors Hospital

06.2021 - 08.2021

Answered phone calls and messages for physician,medical facility, scheduling appointments, and handling patient inquiries.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office productivity by handling high volume of callers per day.
Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Supported office staff and operational requirements with administrative tasks.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Maintained current and accurate medical records for patients.
Registered new patients in electronic medical records prior to appointment scheduling.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Obtained payments from patients and scanned identification and insurance cards.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Prepared and processed patient referrals and transfer requests.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Processed medical insurance claims and payments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Summary

Overview

Work History

Medical Records Secretary

Education

Bachelor of Science - Business Administration And Management

Caregiving National Certificate II - Technical-Vocational

Skills

Certification

Playing outdoor games

Timeline

Medical Records Secretary

Bachelor of Science - Business Administration And Management

Caregiving National Certificate II - Technical-Vocational

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