AILEEN VILLARICO
TEACHER
NAGA CITY
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
BICOL MEDICAL CENTER
NAGA CITY
12.2021 - Current
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
TECHNICAL WRITING INSTRUCTOR
SOUTHEAST ASIAN INSTITUTE OF COMPUTER TECHNOLOGY
NAGA CITY
03.2018 - 12.2021
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Reviewed class and student records to identify improvement opportunities.
- Increased student participation via engaging lectures and assignments.
- Optimized learning plans based on student performance and feedback.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Facilitated learning with creation of engaging written and oral assignments.
GUIDANCE OFFICER
STI COLLEGE NAGA
NAGA CITY
05.2017 - 03.2018
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Assisted students in exploring and selecting career paths.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Educated students on college admissions process and scholarship requirements.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Collaborated with parents and teachers to help students reach potential.
College Instructor
CENTRAL BICOL STATE UNIVERSITY OF AGRICULTURE
Pili
07.2016 - 03.2017
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Wrote reading lists to optimize student experience and enhance understandings of Social Sciences.
- Worked one-on-one with struggling students to optimize classrooms for college students.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons..
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Graded tests and assignments and uploaded to school database.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Provided students with constructive, encouraging and corrective feedback.
Customer Care Specialist
Concentrix Naga
NAGA CITY
03.2014 - 02.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Responded to customer inquiries via phone, email and web-based platforms.
- Assessed and offered solutions to improve procedures and customer experiences.
- Requested escalation for unresolved issues.
- Directed customers to appropriate departments for additional support.
- Communicated with customers to identify needs and expectations.
- Took ownership of customers issues to follow problems through to resolution.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Provided customers with detailed information on company products, services and materials.
Senior Agent
Sutherland Global Services
Pili
10.2007 - 12.2013
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Called prospective clients in market area to explain products offered and qualify leads.
- Established strong customer relationships, building recommendations and loyalty.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Bachelor of Science - Psychology
Ateneo De Naga University
Ateneo Avenue, Naga City 06.2002 - 03.2006
Master of Arts - Counseling Psychology
Ateneo De Naga University
Ateneo Avenue, Naga City 06.2016 - Current
Skills
Office administration
Certification
Licensed Teacher 10/15/2025
Timeline
Administrative Assistant
BICOL MEDICAL CENTER
12.2021 - Current
TECHNICAL WRITING INSTRUCTOR
SOUTHEAST ASIAN INSTITUTE OF COMPUTER TECHNOLOGY
03.2018 - 12.2021
GUIDANCE OFFICER
STI COLLEGE NAGA
05.2017 - 03.2018
College Instructor
CENTRAL BICOL STATE UNIVERSITY OF AGRICULTURE
07.2016 - 03.2017
Master of Arts - Counseling Psychology
Ateneo De Naga University
06.2016 - Current
Licensed Teacher 10/15/2025
06-2016
Customer Care Specialist
Concentrix Naga
03.2014 - 02.2016
Senior Agent
Sutherland Global Services
10.2007 - 12.2013
Bachelor of Science - Psychology
Ateneo De Naga University
06.2002 - 03.2006
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