AILEEN SARDOMA
Cebu
Summary
Customer Service professional experienced in managing phone calls, emails and HIPAA compliance, data entry, and records management. Supported patients and healthcare providers related to remediation of their medical device concerns while maintaining accurate CRM documentation and recall records. Recognised for handling high volume customer interaction and meeting KPIs performance.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
Wipro Philippines
07.2022 - Current
- Managed high-volume inbound and outbound calls (60) and emails (30) daily for patients and healthcare providers, ensuring timely and accurate communication.
- Provided device support including troubleshooting, maintenance guidance, and technical assistance.
- Handled inquiries and tracked shipment status of recalled medical devices, providing critical updates to affected parties.
- Managed customer records, follow-ups while ensuring accuracy and timely tasks completion.
- Maintained accurate records of client interactions and account activity for future reference.
- Managed mailing operations for customer letters and email lists; extracted and analysed data from Salesforce Service Cloud for customer notifications.
- Generating data report asset status using Service Max for bimonthly inventory reporting.
Production Lead Operator
GF Micro Optics Philippines Inc
09.2018 - 03.2022
- Ensured that all products met established quality standards prior to shipment from facility.
- Maintained accurate records of product specifications, inventory levels, and quality standards to support operational efficiency.
- Trained new hires on equipment use and manufacturing best practices to enhance team competency.
- Organised storage of products and materials to optimise space and accessibility. in correct locations to reduce item losses.
Education
Bachelor of Elementary Education -
Cebu Eastern College
04-2006
Skills
- Salesforce
- Service Max
- Technical Support
- Email Support
- Data Entry
- Customer service management
- Complaint Resolution
- Administrative Support
- Documentation
- Microsoft Office
- Google Workspace
- Genesys Cloud
- Pureconnect
- Avaya IP Softphone
- Canva
- Social Media Platforms
Timeline
Customer Solutions Specialist
Wipro Philippines
07.2022 - Current
Production Lead Operator
GF Micro Optics Philippines Inc
09.2018 - 03.2022
Bachelor of Elementary Education -
Cebu Eastern College