Summary
Overview
Work History
Education
Skills
Timeline
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Aileen Rosales

Aileen Rosales

Senior Business Process Associate
Cavite,Tanza

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Senior Replacements Analyst

Manulife Financial
9 2018 - Current
  • Do outbound call-out in other external insurance carrier for client's 1035 funds
  • Proactively provide timely and informative status to firm contact or agents
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Case Manager

Manulife Financial
03.2015 - 09.2018
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-fficiency.
  • Improved client satisfaction by efficiently addressing concerns or grievances in timely manner.

Long Term Care Analyst

Manulife Financial
11.2013 - 03.2015
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Education

Bachelor of Science - Business Teacher Education

Polytechnic University of The Philippines
Sta Mesa Manila
04.2001 -

Skills

Excel proficiency

Team Collaboration and Leadership

Process enhancement

Adaptability and Flexibility

Multitasking

Timeline

Case Manager

Manulife Financial
03.2015 - 09.2018

Long Term Care Analyst

Manulife Financial
11.2013 - 03.2015

Bachelor of Science - Business Teacher Education

Polytechnic University of The Philippines
04.2001 -

Senior Replacements Analyst

Manulife Financial
9 2018 - Current

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Aileen RosalesSenior Business Process Associate