Job Search Status
Open to workDesired start date: Flexible
Open To Work
AILEEN NICOLE BIGBIG
Bago City
Work Preference
Summary
Results-driven call center professional with extensive experience in delivering exceptional customer service and fostering effective communication. Expertise in efficiently resolving issues while consistently maintaining high levels of customer satisfaction. Committed to team collaboration, adaptability, and achieving performance targets, with strong proficiency in active listening, problem-solving, and multitasking. Recognized for reliability and flexibility in meeting dynamic demands and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Teleperformance
Bacolod City, Province Of Negros Occidental, Philippines
04.2022 - Current
- Resolved customer inquiries efficiently using call management software.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high-volume calls (cold calls and inbound calls) while maintaining quality assurance standards. Takes 200-250 calls per day.
- Managed high-volume calls while maintaining quality assurance standards.
- Provided product and service information to enhance customer satisfaction.
- Identified upselling opportunities to increase revenue generation.
- Worked at DENR CENRO Bago City year 2021-2022
Education
Business Administration And Management
Mapua Malayan Digital College
Bacolod City, Province Of Negros Occidental, Philippines03-2027
High School Diploma -
Sisters of Mary School -Girlstown, Inc
Talisay City, Cebu06-2021
Skills
- - Computer Application (eg Microsoft Office tools - Excel, PowerPoint, Word)
- Customer support
- Prospecting skills
- Verbal and written communication
- Inbound phone calls and cold calls
- Remote office availability
- Computer skills
- Customer relations
- Multi-line phone talent
- Work prioritization
- Calm under pressure
- Teamwork and collaboration
- Providing customer support
Organization
Filipino Student Teacher 2018-2019 Choir Member 2016-2021 Filipino Student Teacher 2018-2019 Choir Member 2016-2021
Certification
- Certified call center representative, Operations 1, Teleperformance 2022- current
Timeline
Call Center Representative
Teleperformance
04.2022 - Current
Business Administration And Management
Mapua Malayan Digital College
High School Diploma -
Sisters of Mary School -Girlstown, Inc
TRAININGS
- Car Rental and Hotel reservations assistance
- Backoffice Management
PERSONAL DETAILS
- Birth Date: Aug 16, 2003
- Civil Status: Single
- Citizenship: Filipino
- Cell: +639704677400
- Email: welcomeaileennicolebigbig@gmail.com
- Address: Purok Ilaya, Brgy.Taloc, Bago City, Neg. Occ., 6101