Aileen Naval
Legazpi, Province Of Albay
Summary
Accomplished professional with a proven track record at HC Consumer Finance Philippines Inc., adept in office administration and leadership. Enhanced team productivity and customer satisfaction through strategic planning and effective time management. Excelled in database entry and administrative support, fostering significant improvements in operational efficiency and stakeholder relationships.
Overview
26
26
years of professional experience
Work History
Office Administrator
HC Consumer Finance Philippines Inc.
12.2017 - Current
- Delivered concise reports to management, ensuring alignment on project status.
- Scheduled and organized daily operational tasks to optimize team performance.
- Enhanced workflow with systematic task prioritization.
- Addressed employee concerns promptly, delivering appropriate solutions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Administrative Assistant
Forest Lake Memorial Parks
01.2015 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Officer
Ajan Jeada Inc.
11.2013 - 12.2014
- Assisted with scheduling appointments and coordinating meetings.
- Processed mail and packages to ensure timely distribution.
- Assisted in onboarding new staff by preparing necessary materials.
- Handled incoming calls and directed them to appropriate personnel.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Account Executive
Canon Marketing (Philippines) Inc.
05.2011 - 10.2013
- Delivered presentations to stakeholders for product awareness.
- Expanded territory presence with targeted outreach campaigns.
- Increased client retention by developing personalized relationship strategies.
- Managed client portfolios to enhance overall satisfaction.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Coordinator
Samsung Electronics Philippines
06.2010 - 04.2011
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
- Implemented tracking systems for project progress, enabling proactive identification of potential roadblocks.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Data Encoder
TESDA Regional Office
07.2009 - 01.2010
- Updated existing records with new information as needed.
- Reviewed documents for completeness before inputting information.
- Handled confidential information with care and discretion.
- Supported management in preparing data reports as required.
- Optimized file storage systems through effective categorization, labeling, and archiving of encoded documents.
Cashier Manager
FACIAL PLUS By: Bioessence
03.2004 - 05.2009
- Enhanced team performance for improved customer satisfaction.
- Streamlined inventory processes by implementing new tracking systems.
- Elevated customer experience by addressing concerns promptly.
- Streamlined inventory processes by implementing tracking systems.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Technical Specialist
Bureau of Customs Region V
01.1999 - 01.2000
- Implemented firewall configurations utilizing Cisco ASA, enhancing perimeter security.
- Designed and enforced security policies, protecting sensitive data across networks.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Education
Bachelor of Science - Computer Science
Dynamic Computer Centrum
Legazpi, Province Of Albay, Philippines03-1998
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Leadership and supervision
- Customer relationship management (CRM)
- Verbal communication
- Customer engagement
- Office supply management
- Expense reporting
- Operations management
- Strategic planning
Timeline
Office Administrator
HC Consumer Finance Philippines Inc.
12.2017 - Current
Administrative Assistant
Forest Lake Memorial Parks
01.2015 - 10.2017
Administrative Officer
Ajan Jeada Inc.
11.2013 - 12.2014
Account Executive
Canon Marketing (Philippines) Inc.
05.2011 - 10.2013
Coordinator
Samsung Electronics Philippines
06.2010 - 04.2011
Data Encoder
TESDA Regional Office
07.2009 - 01.2010
Cashier Manager
FACIAL PLUS By: Bioessence
03.2004 - 05.2009
Technical Specialist
Bureau of Customs Region V
01.1999 - 01.2000
Bachelor of Science - Computer Science
Dynamic Computer Centrum
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