Aileen Mariano
.
Iloilo City,ILI
Summary
Eagerly want to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in BPO industry.
Overview
13
13
years of post-secondary education
7
7
years of professional experience
Work History
Executive Assistant to the BizDev Director
High Touch Smile Outsourcing
Iloilo City, Iloilo
03.2020 - Current
- Developed team communications and information for meetings.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Worked closely with Business Development Director to maintain optimum levels of communication to effectively and efficiently complete projects.
- Handled day-to-day running of Outbound Cold Prospecting and Social Media Marketinh, ensuring high levels of productivity and progression.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Account Management Analyst
High Touch Smile Outsourcing
Iloilo City , Iloilo
03.2020 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used Microsoft Word and other software tools to create documents and other communications.
Account Development Specialist
Boracay Consolidated Business Partners, Inc
Boracy, Aklan, Aklan
04.2020 - 08.2021
- Maintained lines of communication with internal and external customers.
- Generated quotes for customers that provided solutions for shipments.
- Used multiple systems and programs in support of customer needs and expectations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Opened new merchandise and stocked sales floor racks and shelves.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Data Entry Specialist
Bancon Marketing Inc.
Iloilo City, Iloilo
09.2016 - 01.2020
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Reviewed completed work for compliance with regulations.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data before transcribing.
- Documents completed work in appropriate logbooks.
Education
Bachelor of Science - Finance And Marketing
Garcia College of Techonology
Estancia Kalibo Aklan 06.2012 - 04.2016
Vocational - Bookkeeping NC II
Interface Computer College (TESDA Accredited)
Iloilo City 02.2017 - 04.2017
High School Diploma -
Naile National High School
Naile Ibajay Aklan 07.2008 - 04.2012
No Degree -
San Jose Elementary School
San Jose Ibajay Aklan 06.2003 - 04.2008
Skills
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Email Campaigns
Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Account Development Specialist
Boracay Consolidated Business Partners, Inc
04.2020 - 08.2021
Executive Assistant to the BizDev Director
High Touch Smile Outsourcing
03.2020 - Current
Account Management Analyst
High Touch Smile Outsourcing
03.2020 - Current
Vocational - Bookkeeping NC II
Interface Computer College (TESDA Accredited)
02.2017 - 04.2017
Data Entry Specialist
Bancon Marketing Inc.
09.2016 - 01.2020
Bachelor of Science - Finance And Marketing
Garcia College of Techonology
06.2012 - 04.2016
High School Diploma -
Naile National High School
07.2008 - 04.2012
No Degree -
San Jose Elementary School
06.2003 - 04.2008
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