Aileen Manalastas
Porac, Pampanga,Philippines
Summary
Organised correspondence specialist with healthcare document-handling expertise in accurate, timely processing. Manages patient billing statements while ensuring HIPAA compliance and confidentiality. Supports office workflows by handling paperwork and financial statements, contributing to organisational success through high-quality outcomes and attention to detail.
Overview
4
4
years of professional experience
Work History
Correspondence Specialist
Ventra Healthcare
Philexcel, Clark, Philippines
2025.08 - Current
- Manage and process healthcare-related correspondence, ensuring accurate and timely handling of documents and requests.
- Process requests for medical records, insurance documentation, and other healthcare-related information.
- Handle sensitive patient information while maintaining strict confidentiality and compliance with HIPAA and data privacy requirements.
- Communicate professionally through email and other channels when coordinating with clients, providers, and insurance representatives.
- Upload and submit medical records and supporting documentation through insurance portals and electronic systems.
- Perform data entry and document verification with strong attention to accuracy and detail.
- Manage multiple requests and prioritised tasks to meet established productivity and turnaround-time requirements effectively.
- Prepared and sent patient bills and billing statements through email and postal mail, ensuring timely delivery and professionalism.
- Process patient billing statements and ensure accurate documentation of charges and account information.
- Assisted in resolving documentation discrepancies, ensuring completeness and proper organisation of records.
Parish Secretary
Rev. Fr. John Anthony Tordera
Masantol, Pampanga, Philippines
2022.09 - 2025.07
- Oversaw daily administrative and clerical operations of parish office to ensure smooth functioning and support parish activities.
- Maintained accurate and confidential parish, sacramental, and financial records.
- Processed payments and donations while maintaining accurate records and office inventory for efficient financial operations.
- Assisted parishioners with inquiries, requests, appointments, and church services.
- Organised schedules for meetings and events within the parish office., meetings, parish activities, and special events. Managed incoming phone calls to assist parishioners and address their needs., emails, visitors, and general office communications.
- Prepared certificates, correspondence, reports, announcements, and other official documents.
- Organised schedules for meetings and events within the parish office., meetings, parish activities, and special events.Managed incoming phone calls to assist parishioners and address their needs., emails, visitors, and general office communications.
- Provided courteous and professional service while maintaining confidentiality.
Education
Diploma of Higher Education - Bachelor of Elementary Education
Don Honorio Ventura State University
Bacolor, Pampanga2022-01
Skills
- Document processing
- Record management
- MS Office Suite
- Confidentiality management
- Time management
- Detail orientation
- Problem-solving
- Team collaboration
- Organisational Skills
- Communication skills
- Willingness to learn
Timeline
Correspondence Specialist
Ventra Healthcare
2025.08 - Current
Parish Secretary
Rev. Fr. John Anthony Tordera
2022.09 - 2025.07
Diploma of Higher Education - Bachelor of Elementary Education
Don Honorio Ventura State University