AILEEN HERNIA
Business Development Specialist
Dasmarinas,Cavite
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Business Development Manager
ERVY Logistics Group
Manila
May.2022 - Jul.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Key Accounts Manager
EPCS Freight Solutions Inc.
Manila
06.2020 - 05.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
Sales Executive
Grabkargo
Manila
02.2017 - 06.2020
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Technical Support Representative On Call /Part-Time Receptionist
Harte Hanks Philippines
Taguig
02.2016 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to subscriber's technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Sales Executive
ERVY Customs Brokerage
Davao
08.2013 - 01.2017
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Branch Manager
Sea Globe Transways Corp.
Davao
04.2012 - 07.2013
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Sales Supervisor
VM Securities Inc.
Davao
10.2010 - 03.2011
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales and Marketing Manager
Top Point Cargo Express
Davao
04.2009 - 08.2010
- Managed sales promotions and marketing strategies on major social media sites.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Account Executive
G&G Logistics Inc.
Manila
11.2005 - 03.2009
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prepared additional quotes for current clients to upsell products and services.
Sales Associate Specialist
Duty Free Phils
Paranaque
07.2000 - 02.2005
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science - Business Management
Imus Institute
Imus Cavite 06.1994 - 04.1999
Skills
Client communication
Timeline
Business Development Manager
ERVY Logistics Group
May.2022 - Jul.2023
Key Accounts Manager
EPCS Freight Solutions Inc.
06.2020 - 05.2022
Sales Executive
Grabkargo
02.2017 - 06.2020
Technical Support Representative On Call /Part-Time Receptionist
Harte Hanks Philippines
02.2016 - 04.2018
Sales Executive
ERVY Customs Brokerage
08.2013 - 01.2017
Branch Manager
Sea Globe Transways Corp.
04.2012 - 07.2013
Branch Sales Supervisor
VM Securities Inc.
10.2010 - 03.2011
Sales and Marketing Manager
Top Point Cargo Express
04.2009 - 08.2010
Account Executive
G&G Logistics Inc.
11.2005 - 03.2009
Sales Associate Specialist
Duty Free Phils
07.2000 - 02.2005
Bachelor of Science - Business Management
Imus Institute
06.1994 - 04.1999
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