Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Aileen Diaz

Cebu
Aileen Diaz

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

8
years of professional experience
1
Certification

Work History

Norris and Schachatte Properties

Property Manager
06.2021 - Current

Job overview

  • Communicated regularly with landlords regarding progress updates on projects or initiatives related to their investment property.
  • Utilized problem solving skills when addressing tenant disputes or other issues that arose during day-to-day operations of the property manager position.
  • Performed background checks on potential tenants prior to approving applications.
  • Conducted regular inspections of rental units to assess condition and identify any maintenance needs.
  • Developed and maintained a comprehensive database of rental properties, including availability and tenant information.
  • Processing Damage Claims
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Provided customer service support by responding promptly to inquiries or requests from tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Freelance

Customer Service for Ecommerce and Virtual Assistant
01.2017 - Current

Job overview

  • My tasks include managing emails, Phone support, responding to inquiries and quote requests, arranging clients' calendars, sending reminders for upcoming appointments, and organizing documents via G-Suite
  • Responding to disputes and reviews on Trustpilot
  • I am well-versed in Zendesk, Shopify and all other E-commerce CRM
  • Developed and maintained customer relationships, ensuring a high level of customer satisfaction.
  • United Kingdom and USA Clients
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

EcomExperts

Sales and Account Management
06.2019 - 06.2021

Job overview

  • Company Overview: Company Overview: Canada
  • Touch base with the client regarding the full scope of the project
  • Discuss the technical work and deliver the project as discussed
  • Be involved with the initial stage of discussion of the project
  • Work to find and solve any problems with the function of a web project
  • Hands-on and work together with the web professionals to make sure we meet the goal of the project
  • Canada based company

Education

University of Southern Philippines Foundation
Cebu

Bachelor of Science from Nursing
06-2009

Skills

  • Microsoft Tools
  • Notion
  • Sales Force
  • Zoho
  • Asana
  • Property Management Tools / CRM
  • Shopify
  • Customer service-focused
  • Zendesk nd Gorgias
  • Hostaway
  • Airtable

Certification

Lean Sigma Yellow Belt

References

References available upon request

Timeline

Property Manager

Norris and Schachatte Properties
06.2021 - Current

Sales and Account Management

EcomExperts
06.2019 - 06.2021

Customer Service for Ecommerce and Virtual Assistant

Freelance
01.2017 - Current

University of Southern Philippines Foundation

Bachelor of Science from Nursing

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Aileen Diaz