Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of work over and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Hi, I’m
Aileen Betron
Operations Manager
Manila
Summary
Overview
24
years of professional experience
4
years of post-secondary education
Work History
Petrol PhilippinesRIZAL
Operations Manager
09.2021 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
TL Sales And Management QUEZON CITY
Head of Sales
12.2020 - 05.2021
Job overview
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Negotiated more favorable rates and delivery times with vendors.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
SM Retail Affiliates (MINISO)Pasay
Training and Development Manager
11.2016 - 11.2020
Job overview
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Assisted in development of employee assessments to measure training value.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed new employee orientation training process for more than Number employees each year.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Researched and obtained relevant course materials to achieve training objectives.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed departmental systems and procedures to better align workflow processes.
Metro Manila Shopping Mecca (SM STA ROSA)Laguna
Counter Manager
12.2011 - 06.2014
Job overview
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Recruited, coached, motivated and trained Number new associates in Year.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Operated cash register to accurately complete customer financial transactions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Abbott LaboratoriesMakati
Medical Representative
11.2008 - 07.2010
Job overview
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Recognized trends within territory and industry to create proactive plans.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Tracked customer and supply chain details for precise and timely fulfillment.
Asian Spirit AirlinePasay
Revenue Officer
09.1999 - 05.2003
Job overview
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Furnished taxpayer assistance and information to general public.
- Produced briefs, located records and organized documentation to support court cases.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Prepared tax returns for individuals and businesses.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Education
Centro Escolar University Mendiola Manila
Bachelor Of Science In Commerce from Major in Banking And Finance
03.1995 - 03.1999
University Overview
Skills
Work flow planning
undefinedTimeline
Operations Manager
Petrol Philippines
09.2021 - Current
Head of Sales
TL Sales And Management
12.2020 - 05.2021
Training and Development Manager
SM Retail Affiliates (MINISO)
11.2016 - 11.2020
Counter Manager
Metro Manila Shopping Mecca (SM STA ROSA)
12.2011 - 06.2014
Medical Representative
Abbott Laboratories
11.2008 - 07.2010
Revenue Officer
Asian Spirit Airline
09.1999 - 05.2003
Centro Escolar University
Bachelor Of Science In Commerce from Major in Banking And Finance
03.1995 - 03.1999
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