Summary
Overview
Work History
Education
Skills
Timeline
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Aileen Barrita

Aileen Barrita

Zamboanga del Sur

Summary

Dynamic customer service professional with a proven track record at Telus International, excelling in enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and active listening, I have successfully streamlined processes and developed self-service resources, driving continuous improvement in service delivery.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Telus International
04.2023 - 08.2025
  • Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and retention.
  • Collaborated with team members to streamline processes, improving response times for customer support tickets.
  • Utilized CRM software to track interactions and manage customer data efficiently.
  • Trained new employees on company policies and service standards, fostering a knowledgeable team environment.

Customer Service Representative

Inspiro Relia
08.2020 - 03.2023
  • Developed FAQs and knowledge base articles to improve self-service options for customers.
  • Monitored service metrics to identify trends and recommend improvements in service delivery.
  • Assisted in implementing feedback mechanisms to gather customer insights for continuous improvement initiatives.
  • Facilitated conflict resolution by employing effective de-escalation techniques, ensuring positive outcomes for customers.

Princess / Sheikha's Personal Assistant

Al Qasimi Family
11.2016 - 02.2020
  • Managed complex scheduling and travel arrangements for family members.
  • Coordinated household staff activities to ensure smooth operations.
  • Developed and maintained filing systems for personal and business documents.
  • Streamlined communication between family members and external contacts.

Education

Bachelor of Science - Education

Bukidnon State University
Malaybalay, Province Of Bukidnon, Philippines
04.2001 -

Skills

Customer service

Active listening

Critical thinking

Data entry

Timeline

Customer Service Representative

Telus International
04.2023 - 08.2025

Customer Service Representative

Inspiro Relia
08.2020 - 03.2023

Princess / Sheikha's Personal Assistant

Al Qasimi Family
11.2016 - 02.2020

Bachelor of Science - Education

Bukidnon State University
04.2001 -
Aileen Barrita