Summary
Work History
Education
Skills
References
Timeline
Generic
AILEEN BABAO

AILEEN BABAO

Customer Service Expert/Administrative Assistant
Digos City

Summary

Eight years of solid experience in customer service and administrative assistance. My experience includes 2 years of managerial position where I have successfully lead a team of 15-20 individuals in terms of overall team performance and personal career growth for most of my team members. My years of experience resulted in a diverse skillset that enables me to fulfill different roles that are essential for a virtual assistant.

Work History

Researcher

Survey Sampling International
  • Perform outbound calls and qualify correspondents to participate in phone survey

Integrated Care Agent

VXI Global Holdings
  • Integrated customer service care from billing issues to technical support for new and existing customers

Customer Service Representative

Conectys Philippines Inc
  • Account management and order handling via phone and ticket

Quality Analyst

Conectys Philippines Inc
  • Monitor calls and tickets to ensure quality of service, identify areas of improvement and provide coaching/performance enhancement plan on a weekly and monthly basis to ensure qualitative staffing, prepare monthly and weekly report for individual performance and develop a plan for improvement/development

Team Manager

Conectys Philippines Inc
  • Manage team and individual performances based on KPI of the project and facilitate team member development for career advancement, handle direct client inquiries and others, handle customer escalation via call or email, enforce company policies and disciplinary actions, prepare monthly reports of team performances and present to direct supervisor

Sales Development Representative

Poplar Homes
  • Search for leads/properties for rent using Zillow, get in touch with property owners to introduce company service, get property details to qualify and refer to company consultant for finalization of property listing

Lead Fulfillment Coordinator

Demand Science Team
  • Sort leads based on client requirement/filters, Ensure timely delivery of leads and completion, Prepare leads in a standard report format and ensure timely delivery to client

Social Media Manager

Scale Virtual Assistance
  • Set-up client's FB group and IG business account, Grow page members through lead generation, Create and schedule FB and IG posts via canva

Customer Support/General Admin VA

Densley Film & Photo
  • Served as first point of contact for all client needs using all channels (phone, sms and email), Coordinate schedules, changes and client requests with field employees, Complete other administrative task during downtime

Education

Bachelor of Science - Accounting

Cor Jesu College
04.2001 -

Skills

Technical and customer support expertiseundefined

References

  • Brandon Serona | Densley Film & Photo, Operations/Managing VA

       brandon@densleyfilmandphoto.com

       +639292578224


  • Glaiza Tabanao | Demand Science Team, Client Success Manager

       glaiza.tabanao@demandscience.com

       +639777940949


  • Chalda Tira | Demand Science Team, Team Supervisor

       chalda.tira@demandscience.com

       +639451067753


  • Dave Allen Belicario | Workmate PH, Agency Owner

       dave@workmatesph.com

       www.workmateph.com

Timeline

Bachelor of Science - Accounting

Cor Jesu College
04.2001 -

Researcher

Survey Sampling International

Integrated Care Agent

VXI Global Holdings

Customer Service Representative

Conectys Philippines Inc

Quality Analyst

Conectys Philippines Inc

Team Manager

Conectys Philippines Inc

Sales Development Representative

Poplar Homes

Lead Fulfillment Coordinator

Demand Science Team

Social Media Manager

Scale Virtual Assistance

Customer Support/General Admin VA

Densley Film & Photo

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