Aileen Aquino
KYC Team Lead
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
KYC Team Lead
ING Hubs Philippines
04.2019 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team Lead
ANZ GLOBAL SERVICES AND OPERATIONS (MANILA) INC
10.2014 - 03.2019
- Managed a team responsible for the accurate and timely maintenance of static data across multiple systems, ensuring that data integrity, consistency, and governance were maintained at all times
- Led and mentored my team, overseeing daily operations, task allocation, and team performance to ensure data quality standards were met.
- Fostered a high-performance team culture through continuous coaching, training, and professional development
SENIOR TEAM MEMBER – FUND ACCOUNTING SPECIALIST
JP MORGAN CHASE & CO.
02.2012 - 10.2014
- Captured and recorded a high volume of trade data across various asset classes (equities, fixed income, derivatives, FX, etc.) into the front-office trading systems.
- Ensured all trade details (e.g., price, quantity, settlement date, counterparty) were accurately inputted and validated, meeting tight deadlines to prevent settlement issues or financial discrepancies.
- Reconciled trade discrepancies between front office and back office teams, resolving trade breaks and preventing operational risk.
- Conducted daily reconciliations between trade capture systems and clearing or settlement systems to identify and resolve any mismatches.
Research Analyst
THOMSON FINANCIAL CORPORATION
02.2006 - 02.2012
New Accounts Specialist
Equitable PCI Bank
11.2004 - 02.2006
Education
Bachelor of Science - Business Management
San Sebastian College - Recoletos
Quiapo District, Metro Manila, Philippines 04.2001 -
Skills
Performance monitoring
Trend tracking
Complaint resolution
Influencing skills
Work assignment delegation
Employee engagement
Team motivation
Mentoring
Coaching
Leadership
Conflict Resolution
Timeline
KYC Team Lead
ING Hubs Philippines
04.2019 - Current
Team Lead
ANZ GLOBAL SERVICES AND OPERATIONS (MANILA) INC
10.2014 - 03.2019
SENIOR TEAM MEMBER – FUND ACCOUNTING SPECIALIST
JP MORGAN CHASE & CO.
02.2012 - 10.2014
Research Analyst
THOMSON FINANCIAL CORPORATION
02.2006 - 02.2012
New Accounts Specialist
Equitable PCI Bank
11.2004 - 02.2006
Bachelor of Science - Business Management
San Sebastian College - Recoletos
04.2001 -
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