AILDRIC F. MACROHON
CUSTOMER SERVICE
Cotabato City,MAG
Summary
Account Associate - Financial Services supporting 41+ billing and account calls per shift with loans, insurance, and warranty questions, bill explanations, and payment arrangements for 26+ plans per month, resolving 10–20 customer account cases per week. Guides callers through interest, terms, and account concerns while resolving issues in a clear, professional manner. Strengthens customer trust through accurate information and steady follow-through on payment plans.
Overview
13
13
years of professional experience
Work History
Account Associate - Financial Services
Nowcom Global Services
02.2024 - 12.2025
- Provided product information and guidance to customers in a friendly, professional manner.
- Explained bills, terms, and interest for loans, insurance, and warranty to customers.
- Managed client account communications to enhance service delivery and customer satisfaction.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Coordinated cross-functional teams to resolve client issues promptly and effectively.
Account Associate - AT&T Broadband Sales and Services
Sutherland Global Services
01.2023 - 01.2023
- Engaged customers to identify needs and recommended suitable products or services, resulting in increased sales.
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed strong relationships with clients to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Account Associate - Walmart.com
iQOR Philippines - Davao Site 2
01.2022 - 01.2022
- Answered customer calls, listened to their concerns, and solved problems.
- Managed client accounts, ensuring timely resolution of issues and maintaining high satisfaction levels.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Collaborated with cross-functional teams to enhance operational processes and streamline account management workflows.
Store Manager
Puregold Price Club Inc.
01.2019 - 01.2021
- Oversaw daily store operations to ensure efficient functioning. Trained new hires, developed business strategies, and motivated sales teams.
- Led daily store operations to ensure optimal customer service and efficient workflow.
- Trained and mentored team members, enhancing staff performance and productivity.
- Implemented inventory management systems to streamline stock control processes.
Account Associate - AT&T ISM
Sutherland Global Services
01.2019 - 01.2019
- Manage billing inquiries and concerns from customers via phone, email, or in person,providing prompt and courteous assistance.
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Analyzed client data to identify trends and inform account strategy decisions.
Account Associate - 1800flowers.com
iQOR Philippines - Davao Site 1
01.2018 - 01.2018
- Developed comprehensive knowledge of products and services, actively monitoring new arrivals, promotions, and inventory changes to enhance customer support
- Managed client accounts to ensure satisfaction and resolve issues promptly.
- Developed and maintained strong relationships with clients to enhance retention rates.
- Utilized CRM software to track account activities and generate reports for management review.
Account Associate - AT&T Sales
VXI Davao
01.2017 - 01.2018
- Engaged with customers to identify needs and recommended suitable products or services, contributing to increased sales.
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed relationships with stakeholders to enhance customer satisfaction and retention.
- Analyzed account data to identify trends and recommend optimized solutions.
Front Office Associate
Casa Leticia Botique Hotel
01.2017 - 01.2017
- Assisted guests with requests, including restaurant reservations and transportation arrangements, enhancing overall guest experience
- Maintained accurate records of guest accounts and room assignments, ensuring efficient check-in and check-out processes
- Handled cash and credit card transactions, ensuring secure and accurate processing of payments
Front Office Supervisor
EM Manor and Convention Center
01.2013 - 01.2017
- Supervised and trained front office staff to deliver excellent customer service
- Ensure front desk operations run smoothly, including checking guests in and out, answering phone calls, and responding to guest inquiries
- Monitored guest experience and resolved issues promptly and professionally
Education
Bachelor of Science - Education
Notre Dame University
01-2019
Bachelor of Science - Hotel and Restaurant Management
STI Cotabato
Cotabato01-2013
Secondary Education - undefined
Notre dame of Cotabato
Cotabato01-2009
Skills
Customer service
Guest relations
Billing support
Complaint resolution
Call handling
Front office operations
Staff training
Team scheduling
Quality assurance
Performance monitoring
Timeline
Account Associate - Financial Services
Nowcom Global Services
02.2024 - 12.2025
Account Associate - AT&T Broadband Sales and Services
Sutherland Global Services
01.2023 - 01.2023
Account Associate - Walmart.com
iQOR Philippines - Davao Site 2
01.2022 - 01.2022
Store Manager
Puregold Price Club Inc.
01.2019 - 01.2021
Account Associate - AT&T ISM
Sutherland Global Services
01.2019 - 01.2019
Account Associate - 1800flowers.com
iQOR Philippines - Davao Site 1
01.2018 - 01.2018
Account Associate - AT&T Sales
VXI Davao
01.2017 - 01.2018
Front Office Associate
Casa Leticia Botique Hotel
01.2017 - 01.2017
Front Office Supervisor
EM Manor and Convention Center
01.2013 - 01.2017
Secondary Education - undefined
Notre dame of Cotabato
Bachelor of Science - Hotel and Restaurant Management
STI Cotabato
Bachelor of Science - Education
Notre Dame University