AILA MARIE MELEGRITO
Pampanga City,Philippines
Summary
Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Team Leader
Party Club
Pampanga, Philippines
06.2023 - 08.2026
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Resolved complex customer enquiries, disputes and complaints.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Call Centre Agent
Alorica
Makati, Philippines
05.2019 - 03.2020
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Answered incoming calls and directed customers to appropriate departments for assistance. individuals to relevant departments for smooth customer care.
- Responded to customer emails with accurate, professional replies.
- Conducted outbound calls to inform customers about sales and marketing campaigns. to customers about specific sales and marketing promotional campaigns.
Education
Sti university
Santa Rosa, LAGSkills
- Customer service
- Team leadership
- Performance management
- Data analysis
- Call centre operations
- Communication skills
- Problem solving
- Team supervision
- Training and Development
Languages
English
Intermediate
B1
Hobbies and interests
- Reading and Personal Development
- Listening to Podcasts and Music
- Team activities & Collaborations.
- Exploring New Places & Experiences
Timeline
Team Leader
Party Club
06.2023 - 08.2026
Call Centre Agent
Alorica
05.2019 - 03.2020
Sti university