Aiko Zette Eleccion
Tambo, Parañaque City Manila
Summary
Proven Leader with a track record of enhancing customer satisfaction at Panadero Bakeshop through effective team leadership and inventory management. Excelled in customer service and problem-solving, ensuring smooth store operations and positive client relations. Demonstrated reliability and organizational abilities, significantly improving store efficiency and team cohesion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Secretary
Octaoil
11.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Store Manager
Panadero Bakeshop
02.2022 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Service Crew
Lawson Station
11.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
Emilus Mart
04.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Elementary Education - General Education
Southern Philippines Academy Inc
Datu Piang Magaslong,MaguindanaoSkills
- Customer Service
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- POS system operations
- Inventory Management
- Daily Reporting
- Reports and documents
- Problem-Solving
- Honest and Dependable
- Active Listening
- Team Leadership
- Microsoft Office
- Work Task Prioritization
Certification
Certificate of Appreciation
Customer Service 101 Training
Languages
English
Intermediate (B1)
Tagalog
Advanced (C1)
Hiligaynon
Bilingual or Proficient (C2)
Cebuano
Bilingual or Proficient (C2)
Timeline
Cashier Secretary
Octaoil
11.2022 - 10.2023
Store Manager
Panadero Bakeshop
02.2022 - 10.2022
Service Crew
Lawson Station
11.2019 - 04.2020
Cashier
Emilus Mart
04.2019 - 10.2019
Bachelor Of Elementary Education - General Education
Southern Philippines Academy Inc
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