Aiko Marayag
Operations Head
Pasay, Metro Manila,00
Summary
Results-driven operations leader with expertise in logistics management and process optimization. Proven track record of enhancing service reliability and driving operational excellence.
Overview
17
17
years of professional experience
Work History
Head of Operations
Trak N Go Express Logistics Corp
06.2020 - Current
- Streamlined logistics operations to enhance delivery efficiency and reduce downtime.
- Implemented process improvements that optimized supply chain management and increased service reliability.
- Led cross-functional teams to develop strategic initiatives aligned with organizational goals.
- Mentored operational staff, fostering a culture of continuous improvement and accountability.
Domestic Operations Head
Royal Cargo Inc.
01.2018 - 06.2020
- Coordinated cross-functional teams to ensure alignment on project timelines and deliverables.
- Led initiatives that increased operational productivity by refining standard operating procedures.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Established key performance indicators to measure success and drive accountability across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Domestic Assistant Manager for Billing and Documen
Royal Cargo Inc.
01.2017 - 01.2018
- Coordinated daily schedules and tasks for team members to optimize workflow.
- Implemented process improvements that reduced turnaround times for service requests.
- Supervised junior staff, providing mentorship and ensuring adherence to quality standards.
- Streamlined communication between departments to facilitate smoother operations and collaboration.
- Evaluated existing procedures, identifying areas for enhancement and driving strategic initiatives.
- Developed strong problem-solving skills by tackling various domestic challenges, leading to improved client satisfaction.
Domestic CSR Supervisor
Royal Cargo Inc
01.2011 - 01.2017
- Supervised customer service team, ensuring adherence to operational standards and performance metrics.
- Trained new representatives on company policies and customer engagement strategies.
- Developed and implemented process improvements to enhance service efficiency and customer satisfaction.
- Resolved escalated customer inquiries, fostering positive relationships and promoting retention.
Domestic CSR
Iris Logistics
08.2009 - 01.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Collaborated with team members to streamline communication and workflow processes.
- Trained new staff on customer service protocols and system navigation.
- Identified areas for service improvement, enhancing overall customer experience.
Education
Bachelor of Science - Business Administration And Management
PATTS COLLEGE OF AERONAUTICS
PARANAQUE CITY 04.2001 -
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Logistics management
Cross-functional coordination
Teamwork and collaboration
Timeline
Head of Operations
Trak N Go Express Logistics Corp
06.2020 - Current
Domestic Operations Head
Royal Cargo Inc.
01.2018 - 06.2020
Domestic Assistant Manager for Billing and Documen
Royal Cargo Inc.
01.2017 - 01.2018
Domestic CSR Supervisor
Royal Cargo Inc
01.2011 - 01.2017
Domestic CSR
Iris Logistics
08.2009 - 01.2017
Bachelor of Science - Business Administration And Management
PATTS COLLEGE OF AERONAUTICS
04.2001 -