AIKEE ELSISURA GUMANID
Cebu City
Summary
Experienced with financial data analysis, ensuring precise account management and reporting. Utilizes keen analytical skills to identify trends and discrepancies. Strong understanding of financial software and regulatory compliance, facilitating efficient and accurate outcomes.
Overview
10
10
years of professional experience
Work History
Accounts Analyst/Teller
Rural Bank of Placer, Inc.
02.2016 - 03.2020
- Analyzed account transactions to ensure compliance with regulatory standards.
- Assisted in preparing financial reports for management review and decision-making.
Resident Manager Secretary
Manila Mining Corporation
10.2015 - 12.2015
- Managed maintenance schedules, coordinating repairs and enhancements to improve living conditions.
- Oversaw daily operations of residential facilities, ensuring compliance with safety regulations.
- Managed daily operations, ensuring smooth functioning of the residential complex.
Call Center Agent/Operations Support
Teleperformance Inc.
06.2021 - 03.2024
- Enhanced customer satisfaction through effective resolution of inquiries and complaints.
- Streamlined processes to improve response times and boost customer satisfaction ratings.
- Identified trends in call data, developing strategies for improved operational efficiency.
- Resolved customer inquiries and complaints, leading to increased satisfaction ratings.
- Consistently achieved performance targets through strong communication and attention to detail.
On-the Job Training
Landbank of the Philippines
12.2013 - 02.2014
- Accounting Department
Education
Bachelor of Science - Business Administration
Surigao Education Center
01.2014
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Amando A. Fabio Sr. Memorial National High School
01.2010
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Badas Elementary School
01.2006
Skills
- Effective Communication
- Computer Skills
- Ability to multitask
- Teamwork
- Being a quick learner
- Customer Service
- Attention to detail
Timeline
Call Center Agent/Operations Support
Teleperformance Inc.
06.2021 - 03.2024
Accounts Analyst/Teller
Rural Bank of Placer, Inc.
02.2016 - 03.2020
Resident Manager Secretary
Manila Mining Corporation
10.2015 - 12.2015
On-the Job Training
Landbank of the Philippines
12.2013 - 02.2014
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Amando A. Fabio Sr. Memorial National High School
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Badas Elementary School
Bachelor of Science - Business Administration
Surigao Education Center
References
- Donna Mae Estobanez, Colleague, 09706825901
- Art, Pacheco II, Supervisor - Wipro, 09474830849
PERSONAL BACKGROUND
- Date of Birth: February 13, 1994
- Place of Birth: Badas, Placer, SurigaodelNorte
- Civil Status: Married
- Citizenship: Filipino
- Religion: Iglesia Filipina Independiente
- Father’s Name: Edmond JosolElsisura
- Mother’s Name: Imelda CandaElsisura
- SSS#: 08-2506205-8
- TIN#: 325-961-765