Aije Irca Flair R. Agohayon

Retail Store Supervisor (Shift Supervisor - Starbucks Coffee PH)

Pasig, Metro Manila

Summary

Accomplished Retail Store Supervisor with a proven track record at Rustans Coffee Corporation (Starbucks Coffee PH), excelling in people management and inventory monitoring. Skilled in creating high-performing teams and enhancing customer satisfaction, resulting in preserved brand loyalty. Expertise in retail and visual merchandising, adept at problem-solving and supervision, ensuring operational excellence and store success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

Rustans Coffee Corporation (Starbucks Coffee PH)

Retail Store Supervisor

10.2012 - Current

Job overview

Conducted inventory analysis to determine optimal stock levels.
Determined layout of store merchandise for visual appeal to consumers.
Answered product questions and assisted customers in selection and checkout.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Observed and monitored store's security cameras to reduce retail crimes.
Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.

Education

Pamantasan Ng Lungsod Ng Pasig

College Undergraduate from Bachelor of Science in Entrepreneurship

04.2001

Skills

Store Operations

Languages

English

Upper intermediate (B2)

Accomplishments

Certified Global Coffee Master

Timeline