AIDA ALCERA BRON
Tabaco City
Summary
Compassionate and detail-oriented Customer Service Representative experienced in both BPO and non-BPO setups. Aiming to deliver accurate information, resolve client concerns efficiently and maintain long-term customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
HCL Technologies
11.2022 - 09.2025
- Collaborated with cross-functional teams to streamline processes and enhance operational workflows.
- Managed escalated customer issues with a focus on resolution and retention strategies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
HR Payroll Specialist
First Inner Trade Credit Corporation
06.2019 - 01.2022
- Processed payroll for employees, ensuring accuracy and compliance with regulations.
- Conduct Trainings to newly hired employees and educate them with the Company policies and regulations.
Accounting Officer
First Inner Trade Credit Corporation
11.2017 - 06.2019
- Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Established effective communication channels between departments for sharing financial information and resolving discrepancies.
Operation Officer
First Inner Trade Credit Corporation
10.2017 - 11.2017
- Streamlined operational workflows, enhancing efficiency across different departments.
Audit Officer
First Inner Trade Credit Corporation
01.2015 - 10.2017
- Reviewed contracts for potential risks or violations, mitigating potential legal or financial implications for the company.
- General function is auditing and assessment of Sales and Collection reports of different Branches on a daily ,weekly and monthly basis.
Education
College -
Bicol University Tabaco Campus
Tabaco City01.2014
Secondary - undefined
Tabaco National High School
Panal Tabaco City01.2010
Elementary - undefined
Fatima Elementary School
Fatima Tabaco City01.2006
Skills
- Customer Relationship Management (CRM)
- Communication and Interpersonal Skills
- Data Entry and Attention to Detail
- Policy Coverage and Knowledge Explanation Skill
- Payment and Billing Support
- Banking and Financial Product Knowledge
Timeline
Senior Customer Service Representative
HCL Technologies
11.2022 - 09.2025
HR Payroll Specialist
First Inner Trade Credit Corporation
06.2019 - 01.2022
Accounting Officer
First Inner Trade Credit Corporation
11.2017 - 06.2019
Operation Officer
First Inner Trade Credit Corporation
10.2017 - 11.2017
Audit Officer
First Inner Trade Credit Corporation
01.2015 - 10.2017
Secondary - undefined
Tabaco National High School
Elementary - undefined
Fatima Elementary School
College -
Bicol University Tabaco Campus
References
Michelle B. Burce - HR Officer ( Compliance Section) First Inner Trade Credit Corporation
michellebondoy@gmail.com
09097399325
Jhoan A. Domingo - Highschool Teacher
Punlaan School San Juan
jhoan.deeco@gmail.com
09190945351
Anthony Capistrano - Team Lead
HCL Tech
09989885867