Aichie Etoc
Jasaan, Province Of Misamis Oriental
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Freelancer
Five9 Dialer
08.2022 - 04.2023
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Delivered exceptional customer service throughout the engagement process, leading to positive reviews and testimonials from satisfied clients.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Sales Representative
Teleperformance
08.2019 - 03.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Collection Customer Service Representative
Sykes Asia
09.2015 - 08.2018
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Education
St. Rita' College Of Balingasag
Balingasag, Province Of Misamis Oriental, PhilippinesBachelor of Science - Secondary Education
Mindanao State University - IIT
Iligan, Province Of Lanao Del Norte, Philippines03.2010
High School Diploma -
Aplaya National High School
Jasaan, Province Of Misamis Oriental, Philippines03.2006
Skills
- Customer Support
- Virtual Assistance
- Call Management
- Product Knowledge
- De-Escalation Techniques
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Quote
“Learn as if you will live forever, live like you will die tomorrow.”
—Mahatma Gandhi
Work Preference
Work Type
Full TimeAffiliations
- Chelian Orfano
- Dexter Pelagio
Timeline
Freelancer
Five9 Dialer
08.2022 - 04.2023
Customer Service Sales Representative
Teleperformance
08.2019 - 03.2022
Collection Customer Service Representative
Sykes Asia
09.2015 - 08.2018
St. Rita' College Of Balingasag
Bachelor of Science - Secondary Education
Mindanao State University - IIT
High School Diploma -
Aplaya National High School
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