Microsoft Office (Excel, Powerpoint, Word)
Maria Jessica Garcia Meñez
Operations Support Specialist
Quezon City, Metro Manila
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dependable and responsive to changing operational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Business Turnaround Services PH Inc
01.2021 - Current
- Performed administrative duties and prepared operational procedures to assist administration.
- Positively interacted with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows using exemplary communication and interpersonal talents.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Improved data accuracy by overseeing migration of data to more reliable cloud-based system such as Sharepoint to maintain records and support internal audits.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Partnered with finance team to complete month-end accruals and account reconciliations which helped to resolve billing issues promptly and maintain accurate financial records.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts through accurate and timely processing of over 200 invoices per month.
- Managed vendor contracts effectively, reviewing terms periodically to ensure alignment with company objectives which improved vendor relationships through timely payments and clear communication of company policies.
- Kept projects on schedule by managing deadlines and adjusting workflows by creating job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Production and Operations Manager
GIC Enterprises & Co., Inc.
06.2014 - 03.2020
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting to successful change initiatives, increased productivity, reduced operational costs, ensuring seamless transitions during organizational restructuring efforts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Management Accounting
University of Santo Tomas
Manila, Metro Manila, Philippines 04.2001 -
Skills
Work control processes
Operational efficiency
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Customer relationship management
Logistics coordination
Sharepoint
Accomplishments
- Used Microsoft Excel to develop spreadsheets suited for each project's needs.
Software
Google Suite (Sheets, Docs)
Canva
Certification
Xero Advisor
Timeline
Operations Support Specialist
Business Turnaround Services PH Inc
01.2021 - Current
Production and Operations Manager
GIC Enterprises & Co., Inc.
06.2014 - 03.2020
Bachelor of Science - Management Accounting
University of Santo Tomas
04.2001 -
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