Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
AIA Marie Dela Torre

AIA Marie Dela Torre

Las Pinas

Summary

Dedicated professional with 7 years of experience in customer service and sales across diverse industries. Proven track record in delivering exceptional client support, ensuring regulatory compliance, and enhancing operational efficiency. Skilled in resolving complex issues, building strong client relationships, and contributing to team success. Currently seeking an opportunity to transition into a public relations career, leveraging interpersonal expertise and service experience to support brand reputation, strategic communication, and stakeholder engagement.

Overview

7
7
years of professional experience

Work History

Sales Advisor

Currency Exchange Corporation
Doncaster
04.2024 - 05.2025
  • Improved customer relationships by delivering tailored service and meeting specific currency requirements.
  • Guided customers in selecting suitable currencies while sharing tips about travel customs and destinations.
  • Implemented strategies that surpassed customer expectations through competitive currency exchange rates.
  • Ensured accurate transactions by meticulously operating the FXPOS system with attention to detail.
  • Supported Western Union transactions to provide customers with a secure and trustworthy experience.
  • Maintained regulatory compliance to prevent fraud during every transaction processed.
  • Excelled in high-pressure situations by swiftly addressing customer inquiries and enhancing their experience.
  • Utilized feedback for continuous improvement in service delivery, contributing to team growth.

Candidate Processing Coordinator

Cirrus Global Inc.
Makati
03.2023 - 08.2023
  • Communicated with candidates to collate their documents for visa transitions, ensuring all necessary paperwork was completed before submission to the migration agent.
  • Scheduled PTE or English exams as required.
  • Served as the primary contact for candidates throughout the visa process, providing timely updates and addressing questions and concerns.
  • Conducted reference checks for candidates to verify their employment history, educational background, and training qualifications.
  • Collaborated with management and candidates to facilitate the smooth transition of newly deployed candidates, including conducting orientation sessions.
  • Maintained accurate and up-to-date records of candidate information and interactions in the applicants' tracking system in BULLHORN.

Junior Documentation Officer

Jeron Travel and Tours Corp.
Pasay City
06.2022 - 03.2023
  • Assisted visa applicants by answering their queries, providing guidance on the application process, and addressing their concerns.
  • Assessed all documentation submitted with applications, rejecting incomplete, suspicious, or inaccurate documents for review and resubmission by applicants.
  • Entered applicant information and visa application details accurately into the visa processing system, ensuring that all records were up to date and properly maintained.
  • Participated in quality assurance processes to ensure the accuracy and integrity of visa processing procedures and documentation.

Branch Sales Associate

Rakso Air Travel And Tours
Cebu City
10.2021 - 04.2022
  • Provide exceptional customer service by understanding clients' travel requirements and offering personalized travel recommendations to meet their needs.
  • Assisted clients in planning their travel itineraries, which included booking flights, hotels, transportation, tours, and other travel-related services tailored to their preferences, budgets, and requirements.
  • Promoted sales and offered travel packages, insurance, tours, cruises, and other related products tailored to clients' preferences.
  • Performs various administrative tasks includes handling payments, maintaining clients records, preparing travel documents like passports and visas, and organizing travel related paperwork ensuring the smooth and effective operation of the branch.

Reservation Staff

Asia Landmark Tours and Travel
Cebu City
01.2019 - 02.2020
  • Checked and booked room availability from hard block records and external hotel bookings.
  • Executed event planning and organization for tourist activities.
  • Enhanced team communications and streamlined information flow for meetings.
  • Surpassed goals by prioritizing effectively and maintaining a strong work ethic.
  • Exceeded daily occupancy targets at the hotel, leading to increased revenue.

Customer Care Associate

WIPRO Philippines INC.
Cebu City
08.2018 - 11.2018
  • Resolved customer complaints with empathy and understanding.
  • Assisted customers in making informed purchasing decisions by identifying their needs and employing product expertise to provide suitable recommendations.
  • Utilized exceptional problem-solving skills to effectively address and resolve complex customer issues.
  • Analyzed customer feedback surveys to identify trends and enhance the overall customer experience.
  • Accurately updated all customer records in a timely manner after each call.

Education

Masters - Public Relations

Sheffield Hallam University
Sheffield, United Kingdom
01.2025

Bachelor of Arts - International Studies

University of San Jose Recoletos
Cebu City
05.2018

Skills

  • Customer service and support
  • Public relations
  • Attention to detail
  • Team collaboration
  • Decision making
  • Conflict resolution
  • Management skills
  • Flexibility and adaptability
  • Risk assessment
  • Trust building
  • Document management
  • Ethical decision making
  • Cultural awareness
  • Transaction efficiency
  • Administrative support
  • Organizational skills
  • Problem solving
  • Integrity and dependability
  • Strategic thinking
  • Analytical skills
  • Time management
  • Multi-tasking abilities
  • Sales strategy development
  • Positive mindset
  • Regulatory compliance expertise
  • Competitive sales strategies
  • Verbal communication skills
  • Sales reporting and analysis
  • Record keeping and documentation
  • Cash handling proficiency
  • Currency management skills
  • Exceeds sales goals
  • Relationship management
  • Travel planning expertise
  • Fraud prevention strategies

References

  • Christine Morilla, Candidate Processing Coordinator, Cirrus Global Inc., 09757501821, christinejoymorilla@gmail.com

Languages

  • English, Fluent
  • Filipino, Native

Timeline

Sales Advisor

Currency Exchange Corporation
04.2024 - 05.2025

Candidate Processing Coordinator

Cirrus Global Inc.
03.2023 - 08.2023

Junior Documentation Officer

Jeron Travel and Tours Corp.
06.2022 - 03.2023

Branch Sales Associate

Rakso Air Travel And Tours
10.2021 - 04.2022

Reservation Staff

Asia Landmark Tours and Travel
01.2019 - 02.2020

Customer Care Associate

WIPRO Philippines INC.
08.2018 - 11.2018

Masters - Public Relations

Sheffield Hallam University

Bachelor of Arts - International Studies

University of San Jose Recoletos

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AIA Marie Dela Torre