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AHMED SALIHOU
French-English Customer Service Specialist
Cebu City
Summary
French Language Instructor delivering structured lessons for individuals and small groups in online and in-person settings. Develops lesson plans, cultural orientation content, and language assessments that support measurable language growth. Keeps learners engaged through clear explanations, adaptable pacing, and practical migration-related context.
Overview
2
2
Languages
7
7
years of professional experience
4
4
years of post-secondary education
Work History
French Language Tutor
Freelance
01.2020 - Current
- Facilitated improvement of students' listening, reading, writing, and speaking skills in French.
- Improved students' listening, reading, writing, and speaking skills in French through tailored instructional strategies.
- Conducted immersive language sessions utilizing multimedia resources to enhance engagement and retention.
- Cultivated flexible, supportive learning environments online and in person, fostering student engagement and confidence.
- Cultivated flexible and supportive learning environment both online and in person.
- Assisted students in developing study skills and strategies.
- Mentored junior tutors, sharing best practices for effective language instruction and student interaction.
- Provided translation support for documents and informal communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration
University of San Carlos
Cebu City, Philippines 03.2017 - 09.2020
Skills
French-English Translation & Communication
One-on-One and Group Tutoring
Lesson Planning and Customization
Cultural Orientation Support
Patience and Clarity in Teaching
Bilingual Customer Support
Client Intake & Needs Assessment
Appointment Coordination
Relocation Guidance
Service Documentation
Leadership & attention to detail
Call handling protocols
Accomplishments
- French Tutor: Helped students improve their French communication and comprehension skills. Adapted teaching methods to different learning styles and individual student needs.
- Customer Service: Developed strong communication, problem-solving, and customer-handling skills. Successfully handled customer inquiries and concerns while maintaining professionalism and a positive customer experience.
- Basketball: Pursue basketball as a hobby and participate in paid games/events, developing teamwork, discipline, and commitment.
Interests
Timeline
French Language Tutor
Freelance
01.2020 - Current
Bachelor of Science - Business Administration
University of San Carlos
03.2017 - 09.2020