Ahleim Mae Tagalog
Davao City
Summary
To make use of my interpersonal skills to achieve goals that focuses on customer satisfaction and customer experience. To secure employment with reputable company where I can utilize and develop my skills. To secure a responsible career opportunity to fully utilize my training and skills while making significant contribution to the success of the company.
Overview
14
14
years of professional experience
Work History
Legal Intake Specialist
ST LAW OFFICE
05.2025 - Current
- Conducted thorough research to support case development, contributing to successful outcomes for clients.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
Team Leader
SMA PH NEWCO, INC
11.2024 - 06.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Intake Specialist
Messa and Associates
03.2024 - 11.2024
- Part-Time Only
- Gathering Information needed for case assessment
- Handle Inbound/Outbound calls and online inquiries to determine if potential clients meet the firm’s criteria for representation
- Collecting details about their case including incident details and relevant documents to assist attorneys in evaluating the case
- Schedule appointments/Set up consultations with attorneys for cases that meet the initial criteria and ensure clients receive appointment details
Customer Service
Getaround - Car Rental Service
09.2022 - 10.2024
- Level 2 Owner and Rent Account Associate
- Answering phone calls and email inquiries via Zendesk
- Communicating Daily with car owners and renters to assist them and answer questions
- Communicating with Owners and Renters about car rental policies
- Assisting Renters who have an issue or emergency with their rental vehicle
- Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and services.
Medical VA
Cerebral / ResolvedCX
10.2023 - 12.2023
- PART-TIME ONLY
- Assist clients with billing inquiry
- Schedule an appointment with a therapist or prescriber
- Responsible for making orders
Virtual Assistant
AWM
04.2023 - 10.2023
- Part Time Only (Graveyard Shift - EST time)
- Responsible for taking inbound verification calls for Walmart application
- Main goal is to make sure that accurate information are given
Admin | Real Estate Admin Assistant
Azure Arc Realty
02.2023 - 07.2023
- Source Leads and perform skip tracing
- Complete Property research and comparative market analysis (Comparables)
- Create basic spreadsheets using Google Sheets
- PROPERTY MANAGEMENT CUSTOMER SERVICE
- Manage basic maintenance work orders
- Address General Inquiries and coordinate transactions via phone and email
Claims Specialist
Getaround - Car Rental Service
10.2020 - 09.2022
- Investigating and resolving customer issues that requires research and follow up related to damages incurred during rentals
- Coordinating with third party vendors and members to ensure fast and effective customer support
- Evaluate casualty claims to determine liability, damage and exposure.
- Handle third-party claims to include negotiations and settlements
- Reviews all related-accident reports for completeness and clarity of data; Analyzes data, as needed to ensure compliance with policy and regulatory requirements.
Customer Service
Getaround - Car Rental Service
07.2020 - 10.2020
- Renter Happiness Agent - Secondary Collections (Graveyard Shift - PST)
- Answering phone calls and email inquiries via Zendesk
- Communicating Daily with car owners and renters to assist them and answer questions
- Championing and upholding Getaround’s community standards and policies
- Monitoring Renters account and detecting overdue payments
- Collecting and analyzing data for a selected payment/Debt history and reaching out to them to discuss and assist in Settling their debts
Team Leader
VXI Global Holdings Inc
10.2018 - 07.2020
- (AT&T BLUE - SALES AND BILLING)(Graveyard PST)
- Manage and leads a team of employees.
- Communicate company goals, safety practices, and deadlines to team.
- Responsible for training Team members, setting strategy and monitoring progress towards goals
Subject Matter Expert
VXI Global Holdings Inc
11.2015 - 10.2018
- VXI GLOBAL HOLDINGS INC | November 2015 – October 2018
- Keep management updated on Team performance
- Has the knowledge of what is right or the best way to execute
- Provides the knowledge and expertise in a specific job
- Handles escalations through calls and chat. Attends to supervisor/Managerial calls
Customer Service
VXI Global Holdings Inc
01.2013 - 11.2015
- Assist general/billing concerns with customer satisfaction
- Manage calls in timely manner
- Provide options to Customer base on their needs.
Customer Service Representative
Sutherland Global Services
01.2011 - 01.2013
- Deals with issue that needs immediate attention and appropriate resolution
- Providing support on processes and procedure mainly with customers escalations
Education
Bachelor of Science - Medical Technology
University Of Immaculate Conception
01.2010
Skills
- Exceptional communication and networking skills
- Successful working in a team environment, as well as independently
- The ability to work under pressure and multi-task
- The ability to follow instructions and deliver quality results
- Computer Literate (Microsoft Word, Excel, Power point)
- Filing System and Record Management
- Good Communication skill
- Ability to work under Pressure
- Promoting productivity and quality standards
- Motivating and inspiring everyone to do their best work
LANGUAGE
English
TOOLS
Communication & Customer Support Tools
- HubSpot CRM
- Ring Central
- Zendesk
- Google Sheets
- Calendly / Google Calendar
- Slack / Microsoft Teams
Legal & Case Management CRMs
- MyCase
- Dashboard Kit
- Gohigh Level
- Notion
Medical & Health CRM / Tools
- EMR (Electronic Medical Record)
Roofing & Contractor CRM Tools
- LEAP
- Acculynx
- Proline
- Jobnimbus
COURSES
- 7 HABITS OF HIGHLY EFFECTIVE PEOPLE - Leadership Academy
- RISING STAR - 5I Talk Senior
PERSONAL DETAILS
- Date of birth: 12 Sep 1988
- Nationality: Philippines
Timeline
Legal Intake Specialist
ST LAW OFFICE
05.2025 - Current
Team Leader
SMA PH NEWCO, INC
11.2024 - 06.2025
Intake Specialist
Messa and Associates
03.2024 - 11.2024
Medical VA
Cerebral / ResolvedCX
10.2023 - 12.2023
Virtual Assistant
AWM
04.2023 - 10.2023
Admin | Real Estate Admin Assistant
Azure Arc Realty
02.2023 - 07.2023
Customer Service
Getaround - Car Rental Service
09.2022 - 10.2024
Claims Specialist
Getaround - Car Rental Service
10.2020 - 09.2022
Customer Service
Getaround - Car Rental Service
07.2020 - 10.2020
Team Leader
VXI Global Holdings Inc
10.2018 - 07.2020
Subject Matter Expert
VXI Global Holdings Inc
11.2015 - 10.2018
Customer Service
VXI Global Holdings Inc
01.2013 - 11.2015
Customer Service Representative
Sutherland Global Services
01.2011 - 01.2013
Bachelor of Science - Medical Technology
University Of Immaculate Conception
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