Agustina G. Aclan

Assist customers with travel bookings, itinerary planning, and reservation changes.

Recommend and upsell travel packages, transportation, and other services to meet sales targets.

Handle inquiries related to pricing, policies, cancellations, and refunds.

Provide expert advice on destinations, travel insurance, and special offers.

Process payments, issue tickets, and ensure accurate booking details.

Resolve customer concerns efficiently while maintaining a high level of satisfaction.

Follow sales scripts, promotions, and company guidelines to drive revenue.

Meet performance metrics, including sales quotas, call handling time, and customer satisfaction.

Stay updated on travel trends, airline policies, and industry regulations.

Addressed inquiries about telecommunications products through phone.

Assist with billing, account management, service activations, and plan upgrades.

Troubleshoot basic technical issues and escalate when necessary.

Ensure efficient issue resolution and maintain high customer satisfaction.

Follow company scripts, policies, and service guidelines.

Meet performance targets, including call handling time and customer feedback.

Document interactions and update customer records accurately.

Work collaboratively with the team to enhance service quality.

Handle customer inquiries regarding satellite internet services via calls, chats, or emails.

Assist with account setup, billing concerns, plan upgrades, and service activations.

Provide troubleshooting support for connectivity issues, slow speeds, and hardware setup.

Guide customers through router configurations, modem resets, and signal optimization.

Escalate complex technical issues to higher-tier support when needed.

Ensure timely and accurate resolution of customer concerns.

Educate customers on service plans, usage limits, and best practices for optimal performance.

Maintain accurate records of interactions and follow company policies.

Meet key performance metrics, including customer satisfaction and response time.

Organized educational and cultural events for foreign students to enrich their learning journey.

Delivered orientation sessions to assist international students in acclimating to new surroundings.

Assist students with the student visa application, renewal, and compliance process.

Liaison with immigration offices and relevant authorities for visa processing.

Guide students on academic policies, housing, and local regulations.

Maintain accurate records of student activities, attendance, and visa status.

Address student inquiries and provide assistance in resolving challenges.

Collaborate with instructors and staff to ensure a smooth student experience.

Stay updated on visa policies and institutional requirements to provide accurate guidance.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Provided a welcoming atmosphere by greeting and seating guests.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
• Assisted in menu development, resulting in increased sales and positive feedback from customers.

Supervise and mentor training students in daily restaurant operations.

Ensure students follow food safety, hygiene, and service standards.

Guide students in food preparation, customer service, and restaurant management tasks.

Monitor and assess student performance, providing constructive feedback.

Oversee inventory, ordering, and proper storage of ingredients and supplies.

Maintain a high standard of restaurant cleanliness and organization.

Handle customer inquiries, complaints, and service improvements.

Enforce compliance with training facility policies and industry regulations.

Collaborate with instructors to align practical training with curriculum goals.

Report student progress and operational issues to management.

Provide exceptional table service, ensuring a refined and welcoming dining experience.

Present menus, explain Italian dishes, and make recommendations based on customer preferences.

Take accurate food and beverage orders and relay them to the kitchen and bar.

Serve food and drinks promptly, following proper fine dining etiquette.

Assist with wine pairing and have a basic understanding of wines.

Set up and maintain table settings according to fine dining standards.

Address customer inquiries, requests, and complaints professionally.

Process payments accurately and ensure proper billing procedures.

Maintain cleanliness and organization of the dining area.

Collaborate with kitchen and bar staff to ensure smooth service flow.