Dynamic professional with extensive experience in customer service and sales, notably at Alorica. Proven track record in relationship management and negotiation, consistently exceeding sales targets. Skilled in effective communication and problem-solving, enhancing customer satisfaction and loyalty. Adept at assessing customer needs and delivering tailored solutions to drive business success.
Hi, I’m
Agustina Cabeltes
All Around Helper
SARIAYA
Summary
Overview
19
years of professional experience
Work History
Own Business
Fish Vendor
06.2025 - Current
Job overview
- Answered questions and assisted customers with Fish selection.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering quality food and customer service.
- Set up displays to attract customers and boost sales.
- Selected correct products based on customer needs.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Alorica, Iqor, IGT, TaskUs, Foundever, Concentrix.
Call Center Agent, Inbound Sales
09.2017 - 07.2025
Job overview
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Resolved customer complaints, resulting in higher customer retention rates.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
Pares Mami Own Business
Cook's Assistant
02.2014 - 12.2019
Job overview
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
- Ensured proper storage of ingredients by organizing and labeling items in designated areas according to safety guidelines.
- Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
Jollibee Foods
Cashier
01.2013 - 06.2013
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bahayang Pag Asa Public Market
Sales Lady
03.2011 - 07.2012
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Multiple Families
Cleaner Helper
06.2007 - 03.2011
Job overview
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Sorted recyclables to reduce waste and support eco-friendly initiatives.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
- Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
- Removed trash, debris and other waste materials from premises.
Education
Bacoor National High SchoolMolino 1, Bacoor, Cavite
High School Diploma
06-2010
University Overview
Skills
Vendor evaluation
Cost control
Relationship management
Delivery management
Customer needs assessment
Risk management
Negotiation expertise
Business planning
Issue resolution
Safety practices
Payment processing
Problem-solving
Effective communication
Multitasking Abilities
Timeline
Fish Vendor
Own Business
06.2025 - Current
Call Center Agent, Inbound Sales
Alorica, Iqor, IGT, TaskUs, Foundever, Concentrix.
09.2017 - 07.2025
Cook's Assistant
Pares Mami Own Business
02.2014 - 12.2019
Cashier
Jollibee Foods
01.2013 - 06.2013
Sales Lady
Bahayang Pag Asa Public Market
03.2011 - 07.2012
Cleaner Helper
Multiple Families
06.2007 - 03.2011
Bacoor National High School
High School Diploma
Hobbies
Hobbies
I am a well-rounded individual who brings creativity, discipline, and strong organizational skills into both my personal and professional life.
I have a passion for cooking, which has taught me patience, attention to detail, and the ability to follow and adapt processes. Whether preparing daily meals or trying new recipes, I take pride in creating dishes that bring people together and ensure quality results.
I also maintain an active lifestyle through brisk walking. This habit reflects my commitment to health, consistency, and time management—qualities that help me stay energized and focused in my work.
Singing is another interest of mine that allows me to express creativity and build confidence. It has strengthened my ability to perform under pressure and communicate effectively, especially in group settings.
Reading plays a big role in my personal development. It helps me continuously learn, improve my comprehension skills, and stay informed. This habit supports my ability to absorb new information quickly and apply it in practical situations.
Additionally, I have experience organizing family events, which has enhanced my planning, coordination, and multitasking skills. From managing schedules to handling logistics and ensuring everything runs smoothly, I am able to take initiative and work collaboratively with others.
Overall, these activities reflect my dedication, adaptability, and strong interpersonal skills—qualities that I bring into any role I take on.