Agnes Marie Medina
Juris Doctor
Cebu City
Summary
A goal-oriented Juris Doctor graduate experienced in delivering customer service and administrative excellence with positive attitude and with knowledge of legal matters.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Private Secretary/Administrative Executive Assistant
Metropolitan Cebu Water District
08.2020 - 02.2023
- Increased efficiency in daily operations by maintaining organized filing system for important documents and records.
- Liaised between internal departments/external partners by delivering clear communications supporting collaboration and alignment across all levels.
- Enhanced Admin Manager's productivity by arranging schedules, organizing meetings, and handling correspondence.
- Enabled seamless transitions between projects or initiatives by maintaining comprehensive records of key decisions or actions for reference in future planning or execution phases through detailed recording of every minutes of meetings.
- Facilitated travel arrangements by coordinating itineraries, transportation, accommodations, and other logistical aspects.
Customer Service Associate
Amazon Operations Services Philippines Inc.
09.2018 - 03.2019
- Provided timely and accurate professional service to all customers by solving their problems such as: locating a package; returning an item, or assisting a delivery driver to get a package to a customer on time.
- Interacted directly with customers via phone, email, chat using cutting-edge tools (such as CSC/CRM, Chime, Quip) to navigate customers account, research and review policies, and provide effective solutions.
Education
J.D. - Law
University of San Jose Recoletos School of Law
Magallanes St., Cebu City 06.2019 - 05.2024
Bachelor of Science - Biology
Cebu Doctors' University
North Reclamation Area, Mandaue City, Cebu 06.2012 - 10.2016
Skills
Document and File Management
Calendar Management
Email Management
Minute Taking
Travel Arrangements
Attention to detail
Multitasking and Time Management
Customer and client relations
Knowledge on Canva, Microsoft Office and Google Suite
Professional Development
- Virtual Assistant Training Philippines (July 16, 2022)
- General VA Certification
- Virtual Executive Assistant Certification
- Social Media Management Certification
- Basic Wordpress Certification
- Law Student Paralegal
(May 9,2022- Philippine Election Day)
- Document Management System Orientation and Workshop
(March 25, 2022)
- Digital Marketing Crash Course
(February 15, 2020)
- Excellent Customer Service Training (October 1, 2020)
Timeline
Private Secretary/Administrative Executive Assistant
Metropolitan Cebu Water District
08.2020 - 02.2023
J.D. - Law
University of San Jose Recoletos School of Law
06.2019 - 05.2024
Customer Service Associate
Amazon Operations Services Philippines Inc.
09.2018 - 03.2019
Bachelor of Science - Biology
Cebu Doctors' University
06.2012 - 10.2016