Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Hi, I’m
Agnes Ramos
Customer Service Associates
Bacoor, Province Of Cavite,CAV
Summary
Overview
17
years of professional experience
Work History
Conduent Business Services Philippines
Customer Service Associate
01.2022 - Current
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Jashanmal International LLC
Sales Associates /Sales Supervisor
08.2007 - 08.2017
Job overview
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Dubai International SchoolDubai, United Arab Emirates
Associate of Science from ICDL
04.2001
University Overview
Infotech Computer SchoolMandaluyong City, Metro Manila, Philippines
Associate of Science from Computer And Information Sciences
04.2001
University Overview
Skills
Customer Support
Timeline
Customer Service Associate
Conduent Business Services Philippines
01.2022 - Current
Sales Associates /Sales Supervisor
Jashanmal International LLC
08.2007 - 08.2017
Dubai International School
Associate of Science from ICDL
04.2001
Infotech Computer School
Associate of Science from Computer And Information Sciences
04.2001
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