AGNES DAGUMAN
Imus, Province Of Cavite
Summary
A well-presented, articulate and confident individual with a proven ability to provide exceptional customer service and administrative tasks. Having an outgoing personality, good interpersonal skills and the ability to work well with people. Comfortable in working to a fast paced environment and able to build and maintain good relationships with work colleagues, contractors and other stakeholders. Skilled in utilizing office software and highly motivated and results-oriented professional.
Overview
10
10
years of professional experience
Work History
Senior Officer – Security Concierge
Tiger Resort Leisure and Entertainment Inc.
04.2024 - Current
- Maintain concise and accurate reporting and data for all Staff Entry Systems as directed by Supervisor
- Receives and provides accountability for lost and found items within the company property
- Vetting and Providing efficient service to visiting contractors and VIP visitors
- Deal with conflict situations and directly support junior staff as incident arise
- A role model of the whole team especially of the Officers.
- Assisting Supervisors to lead, provide training, recommendations and support to the Officers in the required systems and related policies and procedures to provide an excellent point of service for all internal guests.
- Responsible for safekeeping records, receiving, processing and maintenance of Lost & Found items. Monitor entrances and exits; acts to prevent unapproved or unlawful entry.
Officer – Security Concierge
Tiger Resort Leisure and Entertainment Inc.
11.2019 - 04.2024
- Ensuring access control and assuring only authorized personnel enters the property
- Providing assistance to guest and team members for their lost and found items
- Receives and provides accountability for lost and found items within the company property
- Vetting and Providing efficient service to visiting contractors and VIP visitors
- Maintain concise and accurate reporting and data for all Staff Entry Systems as directed by Supervisor
- Produce and Distribute staff name badges
Marketing Assistant
DoubleDragon Properties Corp.
02.2017 - 05.2019
- Plans execute and supervise grand openings of assigned mall sites
- Search for suppliers and service provider to complete projects according to specifications and schedule to accomplish marketing objectives
- Monitor and provide marketing needs of existing mall sites daily thru local marketing assistant
- Managed and liquidate approved marketing budgets
- Cultivate and manage effective relationship between marketing and other departments
Premier Club Assistant
Duty Free Philippines Corp.
07.2015 - 02.2017
- Registers and assist VIP guest
- Handle Complaints, provide appropriate solutions and alternative within time limits and follow up to ensure resolutions
- Assist VIP’s placement of orders, refunds or exchanges
- Handles VIP card renewal
Education
Bachelor of Science - Business Management, Marketing Management
Cavite State University
Imus, Cavite01.2015
Skills
- Strategic planning
- Report writing
- Team bonding
- Budget administration
- Customer relationship management
- Attention to detail
Timeline
Senior Officer – Security Concierge
Tiger Resort Leisure and Entertainment Inc.
04.2024 - Current
Officer – Security Concierge
Tiger Resort Leisure and Entertainment Inc.
11.2019 - 04.2024
Marketing Assistant
DoubleDragon Properties Corp.
02.2017 - 05.2019
Premier Club Assistant
Duty Free Philippines Corp.
07.2015 - 02.2017
Bachelor of Science - Business Management, Marketing Management
Cavite State University
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