Agnes Arcilla

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
• • Facilitated the secure adoption of digital payment platforms such as Zelle and People Pay for customer accounts.
  • Offered prompt assistance for online account access issues, ensuring an uninterrupted digital user experience.
  • Conducted in-depth e-banking tutorials for new clients, encouraging independence in remote account management.
  • Managed inbound call resolutions
  

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Developed strong working relationships with staff, fostering a positive work environment.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Conducted comprehensive scanning and verification of deliveries to guarantee precise order fulfillment.
• Compiled and presented weekly reports on goods loaded to the General Manager, highlighting operational efficiency.

• Maintained direct communication with Buyers, Clients, Forwarders,
and internal departments to swiftly address logistical challenges.
• Developed and implemented corrective and preventive measures to enhance operational processes and prevent recurring issues.
• Oversaw finished goods loading, ensuring accuracy and completion per client orders
• Compiled weekly goods reports for GM, streamlined early shipping to minimize dead stock.
• Facilitated cross-departmental communication to resolve issues and implement improvements

• Enhanced team productivity by streamlining operational processes.

• Ensured timely and secure delivery of shipments, maintaining customer satisfaction through diligent tracking and coordination.
• Managed comprehensive tracking sheets and generated daily reports to monitor and report on shipment status.
• Verified accuracy of shipment destinations and proper documentation to prevent demurrage charges.
• Provided seamless logistics support by acting as a substitute during colleague absences.
• Conducted thorough investigations into shipment discrepancies, utilizing CCTV footage to validate load integrity and resolve customer concerns.
• Implemented proactive and corrective measures to minimize logistics errors and enhance operational efficiency.
• Ensured timely, safe customer deliveries; tracked all shipments

• Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.

• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Facilitated team-building activities, enhancing team cohesion and morale.

• Spearheaded overall management of approved raw materials, including office supplies, spare parts, and operating supplies for turnkey projects,
ensuring adherence to quality control standards.
• Managed the issuance process and monitored transactions via the Oracle system to maintain accurate withdrawal records.
• Enforced FIFO (First-In, First-Out) inventory management practices to optimize stock utilization.
• Led a team of material handlers, overseeing daily input of material issuances into the Oracle System to ensure transaction accuracy.
• Directed monthly physical inventory counts, contributing to precise inventory control.
• Compiled and delivered comprehensive monthly inventory reports to finance and management teams.
• Monitored expiration dates of perishable raw materials, coordinating
with Engineering and Planning Departments for proactive evaluation.
• Maintained direct communication with management for expedited releases and authorization of waivers.
• Managed all raw materials, ensuring FIFO compliance and system updates.
• Oversaw Oracle system for accurate withdrawals, maintaining inventory integrity.
• Led monthly counts, reporting results to finance and management for decision-making
• Coordinated with departments on material usage, optimizing stock and reducing waste.

• Developed strong relationships with carriers and freight forwarders, securing competitive rates for the company''s shipping needs.
• Assisted in the implementation of new logistics software systems, streamlining operations and improving overall efficiency.
• Analyzed shipping data trends to identify areas for improvement, subsequently implementing changes that resulted in more efficient operations.
• Orchestrated seamless air and sea logistics for the Nautica account ensuring adherence to forwarder timelines.
  • Expertly prepared and obtained approval for essential shipping documents, including invoices, packing lists, and certificates of origin.
  • Diligently updated AS/400 system with accurate monthly sales and shipment invoice data.
  • Fostered effective communication with buyers to secure document validation prior to dispatch.
  • Proactively addressed and resolved pre- and post-ETD shipment issues, maintaining transparent communication with stakeholders.
  • Efficiently managed the submission of invoice liquidations for customs learance.
  • Managed air & sea bookings to align with forwarder schedules
  • Prepared & secured approval for key shipping documents
  • Liaised with buyers & handled pre/post-shipment communications
• Ensured compliance with all relevant regulations pertaining to customs clearance, import/export documentation, and hazardous materials transportation.