Adriane Glen Medrano
Cebu City, Province of Cebu,CEB
Summary
Proven Network Analyst with a track record of delivering effective solutions and driving incident resolution at Accenture INC. Excellently combines Network Troubleshooting and Teamwork skills to enhance operational efficiency and foster collaboration. Achieved significant improvements in system reliability and user satisfaction, showcasing a strong commitment to results and problem-solving excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Analyst
Accenture INC
10.2022 - Current
- Delivered effective problem-solving solutions by actively investigating and resolving issues in multiple aspects of essential corporate software.
- Provided troubleshooting support for workstation, server, network, and Voice-related problems encountered by end-users.
- Provided timely and accurate updates and information on assigned incidents and service requests
- Leveraged strong partnership with Operations teams to drive timely resolution of incidents and service requests
- Executed handling of Priority 1 Calls along with conducting initial analysis for reported critical issues.
- Coordinated and contributed to a range of continuous improvement initiatives within the organization
- Accomplishes necessary duties and responsibilities assigned by the management to meet set targets
IT Operations Engineer
Accenture INC.
11.2019 - 10.2022
- Maintained optimal functionality of various software products running on different platforms through consistent troubleshooting, support provisions, and adherence to defined operational protocols.
- Provided hardware/software support and implemented technology at the operating system-level for server and network areas, as well as specific software solutions/vendors/brands.
- Performed troubleshooting at both L1 and L2 levels.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
Application Tech Support Practitioner
People Plus Tech
11.2015 - 11.2019
- Facilitated effective collaboration on shared goals with colleagues and external partners by developing strong working relationships.
- Elevated patient satisfaction scores through exceptional communication skills, displaying empathy, and catering to individual requirements.
- Ongoing interface between client and system or application, ensuring exceptional communication to maintain world class systems.
- Utilize in-depth product knowledge to accurately define client issues and develop effective resolutions.
- Utilized expertise as a Remote Desktop Support Agent to provide PC support services like setup and diagnostic.
- Provide support and manage delivery for IT production systems
Education
No Degree - Bachelore of Fine Art Major in Advertising Arts
University of San Carlos
Cebu CitySkills
- Network Troubleshooting
- End-user support
- Network device monitoring
- Network Access Control
- Network Security
- Incident Response
- ITIL Framework
- Remote access support
- VLAN Management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
Accomplishments
- Designed and implemented the [System name], which became the cornerstone system of the internal systems suite used by research and development worldwide.
- Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer service for more than [Number] users.
Certification
- Azure Fundamentals
- Fortinet NSE1, NSE2 & NSE3
- FCA Cybersecurity
- FCF Cybersecurity
Languages
English
Advanced (C1)
Timeline
Network Analyst
Accenture INC
10.2022 - Current
IT Operations Engineer
Accenture INC.
11.2019 - 10.2022
Application Tech Support Practitioner
People Plus Tech
11.2015 - 11.2019
No Degree - Bachelore of Fine Art Major in Advertising Arts
University of San Carlos
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