Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
AFROILAN CHRISTIAN ARRE,35.

AFROILAN CHRISTIAN ARRE,35.

Binangonan

Summary

With 14 years of experience in the BPO industry, my expertise includes customer service, technical support, sales, and team leadership. Known for exceptional ability to connect with people while maintaining a professional demeanor and strong problem-solving skills. Demonstrated adaptability, flexibility, reliability, and a results-oriented mindset throughout my career. Committed to making meaningful contributions and advancing organizational goals, always striving to deliver exceptional results.

Overview

13
13
years of professional experience

Work History

L2 TECH SUPPORT CHAT SUPERVISOR

RESULTSCX PH
03.2020 - 04.2024
  • Mentored team members in their performance, career development and fulfils their aspirations.
  • Conducted team huddle sessions and pre/post shift huddles as a performance strategy to identify potential roadblocks and opportunity insights.
  • Conducted Live Monitoring, Side by Side, and Chat Riding to provide a real-time coaching and gain valuable insights to their performance.
  • Conducted performance evaluations for team members regularization.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Conducted Final Interview
  • Attended business review meetings with the clients and operations management.
  • Attended QA and Training Team Calibration.
  • Attended Leadership Training and Certification.
  • Attended Coaching and Triad Sessions with the Operation Managers.
  • Managed LAT assignment while performing my role as a Team Leader.

L2 TECH SUPPORT CHAT COACH

RESULTSCX PH
09.2019 - 03.2020


  • Oversaw the agent's performance and provided real-time assistance.
  • Conducted pre/post shift huddle to share best practices and techniques.
  • Conducted coaching session to the assigned agents.
  • Attended Triad Session with the reporting Team Leader.

L2 TECH SUPPORT CHAT AGENT

RESULTSCX PH
11.2018 - 09.2019
  • Provided customer service and technical support to the customers.

GroupOn | B2B SALES REPRESENTATIVE

OPSIFY PH INC
04.2018 - 11.2018


  • Outbound End-to-End Sales process on an e-commerce place.

AT&T | B2B SALES REPRESENTATIVE

IBEX GLOBAL PH
02.2017 - 07.2017
  • Outbound End-to-End Sales process for a Telco Account.

EDUCATION ADVISOR

IBEX GLOBAL PH
04.2015 - 02.2017
  • Outbound transfer Account.

BILLING AND SALES ASSOCIATE

IBEX GLOBAL PH
08.2014 - 04.2015
  • Provided an assistance with the customer billing inquiry and provide an alternate resolution to lower down their bills.

TECH SUPPORT L1

SITEL PHILIPPINES
02.2014 - 08.2014
  • Provided repair services for software and hardware issues.

SHOPPING SPECIALIST

SITEL PHILIPPINES
05.2012 - 02.2014
  • Helped the customer to place an order and order inquiry.

ERP EMBASSADOR | PHONE SCREENER

CONVERGYS PHILIPPINES
11.2010 - 05.2012
  • Conducted orientation classes from different sites to discuss the newly hired employees about the FAB of ERP program.
  • Gather the employee referrals and assessed their initial application over the phone.
  • Facilitated company's events such as Job Fair, Job Caravan and major events including year end parties.

Education

BSIT - BACHELOR

Data Center College of The Philippines
Vigan, Province Of Ilocos Sur, Philippines
01.2010

Skills

  • Customer Service Expert
  • Sales Expert
  • Technical Savvy
  • A Leader
  • Goal-oriented and Self-motivated
  • Adaptability and flexibility
  • Multitasking
  • Reliability
  • Professional demeanor

References

MESHELL CAMPOS

QUALITY ASSURANCE SUPERVISOR, RESULTSCX

meshell.campost@results-cx.com




MAY VALLES

OPERATION MANAGER, RESULTSCX.

may.valles@results-cx.com



MARIA GINA TINGSON

SR. OPERATION MANAGER, RESULTSCX.

gina.tingson@results-cx.com


Timeline

L2 TECH SUPPORT CHAT SUPERVISOR

RESULTSCX PH
03.2020 - 04.2024

L2 TECH SUPPORT CHAT COACH

RESULTSCX PH
09.2019 - 03.2020

L2 TECH SUPPORT CHAT AGENT

RESULTSCX PH
11.2018 - 09.2019

GroupOn | B2B SALES REPRESENTATIVE

OPSIFY PH INC
04.2018 - 11.2018

AT&T | B2B SALES REPRESENTATIVE

IBEX GLOBAL PH
02.2017 - 07.2017

EDUCATION ADVISOR

IBEX GLOBAL PH
04.2015 - 02.2017

BILLING AND SALES ASSOCIATE

IBEX GLOBAL PH
08.2014 - 04.2015

TECH SUPPORT L1

SITEL PHILIPPINES
02.2014 - 08.2014

SHOPPING SPECIALIST

SITEL PHILIPPINES
05.2012 - 02.2014

ERP EMBASSADOR | PHONE SCREENER

CONVERGYS PHILIPPINES
11.2010 - 05.2012

BSIT - BACHELOR

Data Center College of The Philippines

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