Leadership
Aezee Joon Roma
Clinical Account Manager
Mabalacat
Summary
Results-driven healthcare leader offering 5 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Clinical Account Manager
Omni Therapy Inc
California
12.2023 - Current
- Implemented new policies and educated staff on changes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Monitored all phone calls and scheduled appointments.
Intake Supervisor
Omni Therapy Inc
California
04.2023 - 11.2023
- Supervised and managed the Intake team, ensuring timely and accurate handling of all referrals.
- Addressed escalated cases and urgent staffing matters, providing effective solutions to maintain operational efficiency.
- Conducted weekly, monthly, and yearly reviews of referral and cancellation counts, implementing improvements as needed.
- Developed, updated, and maintained comprehensive training materials and manuals for the Intake team.
- Regularly reviewed and updated protocols and policies to align with industry standards and organizational goals.
- Facilitated discussions with staff members to address staffing concerns, fostering a positive and collaborative work environment.
- Conducted performance reviews for team members, providing constructive feedback and setting performance improvement goals.
- Engaged in strategic planning to increase referral count, implementing initiatives to enhance intake processes and maximize efficiency.
Quality Assurance Supervisor
Omni Therapy Inc
California
09.2020 - 03.2023
- Led and supervised the Quality Assurance team, ensuring adherence to regulatory requirements and industry standards.
- Ensure accurate and timely completion of the Outcome and Assessment Information Set (OASIS) documentation.
- Collaborate with other healthcare professionals, including nurses, therapists, and social workers, to gather comprehensive information for OASIS documentation.
- Share relevant details to ensure a holistic understanding of the patient's needs and progress.
- Stay informed about the latest regulatory guidelines and requirements related to OASIS documentation.
- Developed and implemented quality assurance programs and policies to enhance patient care and satisfaction.
- Conducted regular audits and assessments of patient records, care plans, and documentation to ensure accuracy and compliance.
- Collaborated with interdisciplinary teams to identify and address areas for improvement in patient care processes.
- Provided ongoing training to healthcare staff on quality assurance protocols and best practices.
- Investigated and resolved complaints or concerns related to the quality of care, ensuring prompt resolution and preventive measures.
- Participated in regulatory inspections, prepared documentation, and facilitated corrective action plans as needed.
- Implemented data-driven strategies for continuous quality improvement, including the analysis of key performance indicators.
Intake Coordinator
Omni Therapy Inc
California
06.2019 - 08.2020
Education
Bachelor of Science - Nursing
Holy Angel University
Pampanga Philippines 06.2005 - 04.2010
Skills
OASIS, SN & Therapy notes review
Electronic Medical record such as Devero, Axxess & Kinnser
Good communication skills
Microsoft office such as Excel, Word & power point
Patient Flow
Employee issue resolution
Case management
Accomplishments
- Supervised team of 16 staff members.
- Devised effective policies and protocols resulting in a high audit score review for all Quality assurance team.
- August 2022 Employee of the month
- Created yearly trend report.
Software
Decision-making
Critical Thinking
Certification
HIPAA
Timeline
Workplace Harassment (US - California - Manager)
11-2024
Clinical Account Manager
Omni Therapy Inc
12.2023 - Current
HIPAA
06-2023
Intake Supervisor
Omni Therapy Inc
04.2023 - 11.2023
Quality Assurance Supervisor
Omni Therapy Inc
09.2020 - 03.2023
Intake Coordinator
Omni Therapy Inc
06.2019 - 08.2020
Bachelor of Science - Nursing
Holy Angel University
06.2005 - 04.2010