Edrian Mahinay
H Alquizola Street Poblacion Barili
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Fusion BPO
7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City, 6000
07.2022 - 02.2023
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Teleperformance Philippines
Teleperformance, I. Villa St, Apas, Cebu City, 6000 Cebu
12.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Senior High School - Technical Vocational IT
University of Cebu
Sanciangko St, Cebu City, 6000 Cebu 06.2019 - 03.2020
Skills
Multitasking Abilities
undefinedTimeline
Customer Service Representative
Fusion BPO
07.2022 - 02.2023
Customer Service Representative
Teleperformance Philippines
12.2021 - 06.2022
Senior High School - Technical Vocational IT
University of Cebu
06.2019 - 03.2020
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