Aedrian Roynel Gomez
Customer Support Specialist
Porac, Province Of Pampanga
Summary
Dedicated Customer Service professional with four years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Technology Elite, Inc.
05.2025 - Current
- Resolved Shopify customer inquiries and issues via email using Intercom, ensuring timely responses and customer satisfaction.
- Collaborated with cross-functional teams via Slack to enhance product knowledge and streamline service delivery processes.
- Analyzed customer feedback to identify trends, leading to targeted improvements in service quality.
Core Support Advisor/Plus Support Specialist
Shopify|TaskUs
12.2022 - 01.2025
- Supported regular Shopify merchants via email and chat, ensuring timely resolution of inquiries
- Helps merchant in fixing any technical issues and inconsistencies happening within their Plus Admin
- Resolved merchant issues related to domains, themes, invoices/receipts, shipping, and payouts, enhancing user experience
- Managing client-submitted tickets and enabling our team to efficiently track and update ticket statuses in real-time thru Zendesk CRM tool. Additionally, the tool facilitates seamless communication with clients/merchants via email, ensuring timely and transparent correspondence throughout the ticket resolution process.
- Assists merchants in deciding whether they are eligible for store expansion or need to have a contract amendment for Multibrand Agreement
- Provides support through email and chat channel for regular Shopify merchants
- Answers billing questions, provides business coaching
- Helps merchants’ issues regarding their domain, themes, invoice/receipts, shipping, and payouts
- Assists merchants in deciding whether they are eligible for store expansion or they need to have a contract amendment for Multibrand Agreement
- Managing client-submitted tickets and enabling our team to efficiently track and update ticket statuses in real-time through Zendesk CRM tool. Additionally, the tool facilitates seamless communication with clients/merchants via email, ensuring timely and transparent correspondence throughout the ticket resolution process.
- Forwards website customization request to our Front End Developers to make sure that their online store would be aesthetically pleasing from their customers’ point of view
- Managed essential administrative duties
- Product and variant management including Managed stock keeping units
- Assisting with client’s Online Theme customization
- Store settings (set up sender email, set up shipping rates/local delivery, pick up in store)
- Set up markets, create pages, blogs, policies, customer accounts, create order (draft)
CSR 1 Travel Accommodation
MAJOREL
04.2021 - 11.2022
- Facilitated car rental services for clients, ensuring smooth and efficient transactions
- Provided email and phone support to clients
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in training new team members on company policies and customer service protocols.
- Streamlined processes to enhance customer satisfaction and reduce response times.
OJT Trainee
MEKENI FOOD CORPORATION
06.2019 - 11.2019
- Assisted users with IT-related issues
- Operated production machinery to ensure efficient food processing and packaging.
- Monitored quality control processes to maintain product standards and consistency.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Education
BS - Information and Communications Technology
Holy Angel University
01-2019
Secondary Education
Pulung Santol National High School
01-2015
Skills
Proficiency in Linux OS
Knowledgeable about Network Fundamentals, Routing and Switching
Good written and oral communication
CONTACT ME
- 0920 828 8761
- Borjgomez2298@gmail.com
- 525 San Cecilio St., Sepung Bulaon, Porac, Pampanga
Timeline
Customer Support Specialist
Technology Elite, Inc.
05.2025 - Current
Core Support Advisor/Plus Support Specialist
Shopify|TaskUs
12.2022 - 01.2025
CSR 1 Travel Accommodation
MAJOREL
04.2021 - 11.2022
OJT Trainee
MEKENI FOOD CORPORATION
06.2019 - 11.2019
Secondary Education
Pulung Santol National High School
BS - Information and Communications Technology
Holy Angel University