Aean Lystyr A. Yangan
Healthcare Insurance Verification Specialist
Lapu-Lapu City
Summary
Customer Service Professional experienced in managing customer interactions and resolving issues effectively. Achieved high customer satisfaction and loyalty through strong communication and conflict resolution skills. Focused on delivering results as an adaptable team collaborator with a proactive approach to meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2025 - Current
- Insurance Eligibility Verification
- Benefits Investigation
- Prior Authorization Processing
- Claims and Billing Support
- Provider Account Management
- HIPAA Compliance
- Problem Resolution
F & B Service/ Cashier/ Receptionist
Jpark Island Resort and Waterpark Cebu
07.2023 - 11.2024
- Greet customers, answer questions and provide information.
- Process cash, debit, credit and check transactions using a cash register or MICROS.
- Handle returns and exchanges in a quick and efficient manner.
- Responsible for handling customer complaints and special Requirements.
- Exercise patience and take steps to defuse customer complaints.
- Balancing the cash register at the end of the day and maintaining an accurate cash drawer.
- Tracking of transactions on balance sheets and reports and discrepancies.
- Establishes and maintains effective employee relationships.
- Served as part of food and beverage service team.
On the Job Trainee: F & B Service/ Purchasing Assistant
Jpark Island Resort and Waterpark Cebu
01.2023 - 05.2023
- Researching potential vendors and new products.
- Handling bills and check transactions.
- Evaluating vendor offers and products to choose the best combination of quality, price, and service.
- Communicating with vendors, internal clients, and the team about delays or problems.
- Updating order records and supplier contracts.
- Responsible for the day-to-day tasks of F&B service such as opening and closing, taking orders, and preparing food and drinks.
- Responsible for processing orders, serving food and drinks, and ensuring customer satisfaction.
- Hotel Industry
- Department: Finance Department / F & B Service
Service Crew/ Cashier
McDonalds” Golden Arches Development Corporation
11.2018 - 04.2019
- Ensured adherence to McDonald's standards for quality, service, and cleanliness.
- Gained skills in food preparation to ensure timely service and quality.
- Greeted customers, took orders, answered questions, and served food and drinks to enhance customer experience.
- Taking Responsibility for training and looking for ways to improve.
- Took responsibility for training new employees and identified opportunities for process improvements.
- Worked in food chain industry, gaining insight into operations and customer service.
- Department: F&B Service
Education
Bachelor of Science - Hospitality Management
University of Cebu- Main Campus
Cebu City, PhilippinesSkills
- Data Entry and Documentation
- Customer Interaction
- Client engagement
- Call Handling
- Communication and Coordination
- Data Entry and Documentation
- Problem Resolution
- Critical thinking
- Active listening
- Regulatory Knowledge
- Computer proficiency
- Call Handling
Timeline
Customer Service Representative
Concentrix
03.2025 - Current
F & B Service/ Cashier/ Receptionist
Jpark Island Resort and Waterpark Cebu
07.2023 - 11.2024
On the Job Trainee: F & B Service/ Purchasing Assistant
Jpark Island Resort and Waterpark Cebu
01.2023 - 05.2023
Service Crew/ Cashier
McDonalds” Golden Arches Development Corporation
11.2018 - 04.2019
Bachelor of Science - Hospitality Management
University of Cebu- Main Campus