Adzel James Solano
Quezon City, Metro Manila
Summary
Proven Customer Service Representative at Alorica, adept in critical thinking and Microsoft Excel, I excel in transforming high-stress situations into positive customer experiences, enhancing loyalty. My ability to resolve escalated calls with empathy and efficiency led to significant repeat business, showcasing my blend of analytical and active listening skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
11.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Major in Computer Science
New Era University
Quezon City, Metro Manila, Philippines11-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Product knowledge
- Microsoft PowerPoint
- Analytical Thinking
- Microsoft Word
- Ability to adapt changing environment
Timeline
Customer Service Representative
Alorica
11.2022 - 12.2024
Bachelor of Science - Major in Computer Science
New Era University
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica