ADRIQUE NEMESIS RIMORIN
IT
Naguilian
Summary
Astute Technical Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Personable Administrative Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
2
2
years of professional experience
Work History
Administrative Clerk
Provincial Government Of La Union
01.2023 - 02.2024
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Keeping our database secured and the accuracy of entries for the reports of our Senior Human Resource Specialist
- Receiving publication of vacant positions, appointments etc. of different government agencies.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated records and files to maintain document compliance.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
Technical Support Specialist
E-med Healthcare Solutions Inc.
10.2021 - 12.2022
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Information Technology
Lorma Colleges
Carlatan, San Fernando, La Union 04.2001 -
Skills
Database entry
Timeline
Administrative Clerk
Provincial Government Of La Union
01.2023 - 02.2024
Technical Support Specialist
E-med Healthcare Solutions Inc.
10.2021 - 12.2022
Bachelor of Science - Information Technology
Lorma Colleges
04.2001 -
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