Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic
Adrian Roy Sitjar

Adrian Roy Sitjar

Manila

Summary

Bar waiter with a proven track record at The Peninsula Manila and at Magsaysay Maritime Corporation, excelling in customer service and beverage preparation. Recognized for enhancing guest satisfaction through proactive service and upselling premium drinks, contributing to increased bar revenue. Strong multitasking abilities and commitment to cleanliness ensure a welcoming atmosphere and seamless operations. Proven track record in handling high-volume environments and ensuring customer satisfaction. Collaborative team player who adapts to changing needs and consistently achieves results through effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar Waiter

Magsaysay Maritime Corporation
02.2021 - 11.2024
  • Maintained clean and organized bar area.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bar Waiter

The Peninsula Manila
05.2018 - 03.2020
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Poured and prepared mixed drinks for customers daily.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Manila Tytana Colleges
Pasay
03-2018

No Degree -

Malate Catholic School
Malate Manila
03-2012

No Degree -

Aurora A Quezon Elementary School
Malate Manila
03-2008

Skills

  • Customer service
  • Strong multitasking
  • Cleaning and sanitization
  • Order taking
  • Payment processing
  • Cleanliness
  • POS systems
  • Beverage preparation
  • Beverage service
  • Safe food handling
  • Guest relations management
  • Bar side work
  • Food and beverage pairings

Languages

English
Intermediate (B1)
Italian
Beginner (A1)

Certification

  • Basic Training. -FAR EAST MARITIME FOUNDATION. (July 2021 - October 2026)
  • Security Awareness Training and Seafarers with Designated Security Duties. -ALTITUDE MARITIME TRAINING AND ASSESMENT CENTER INC. (November 2022)
  • Passenger Ship Crowd Management Training. -Altitude MARITIME TRAINING AND ASSESMENT CENTER INC. (October 2022)
  • Safety Training for Personnel Providing Direct Service to Passengers in Passengers Spaces. -ALTITUDE MARITIME TRAINING AND ASSESMENT CENTER INC. (October 2022)
  • Passenger Ship Crisis Management and Human Behavior Training. -ALTITUDE MARITIME TRAINING AND ASSESMENT CENTER INC. (October 2022)
  • Pre - Departure Orientation Seminar. -MAGSAYSAY MARITIME CORPORATION. (December 2022 - December 2027)
  • Anti -Piracy Awareness Training. -MAGSAYSAY MARITIME CORPORATION. (January 2023)

Additional Information

Magsaysay Maritime Corporation (G. E. Antonio Building, Kalaw Ave)

Contact: Mr. Roland Ocampo ( Costa Fleet)

+63 961 581 2053


The Peninsula Manila (Makati, Philippines)

Contact: Omniworx Inc
829-9255/829-4934 Loc. 813

Timeline

Bar Waiter

Magsaysay Maritime Corporation
02.2021 - 11.2024

Bar Waiter

The Peninsula Manila
05.2018 - 03.2020

Bachelor of Science - Hotel, Resort And Restaurant Management

Manila Tytana Colleges

No Degree -

Malate Catholic School

No Degree -

Aurora A Quezon Elementary School

Similar Profiles

CREATE PROFILE
Adrian Roy Sitjar