Adrian Fernando
Mexico,Pampanga
Summary
Results-driven IT professional with experience as an IT Department Head and Supervisor, specializing in project management, cybersecurity, and team leadership. Proven ability to oversee IT developers, manage technical and CSR teams, and ensure timely project delivery with high-quality output. Strong background in retail customer support, process improvement, and customer satisfaction, with a solid foundation in information technology and systems development.
Overview
7
7
years of professional experience
6
6
Certification
Work History
IT Department Head
CMR ASSOCIATES
, Louisiana, United States of America
04.2023 - Current
- As the Head of the IT Department, I oversee project management, cybersecurity, and the supervision of IT developers to ensure timely delivery and high-quality output
Supervisor
PROBE CX
Angeles, Pampanga
11.2020 - 04.2022
- As a Circle Leader/Supervisor, I oversee CSR and technical support agents to ensure high performance and customer satisfaction.
Customer Service Representative
IQOR
Angeles, Pampanga
03.2019 - 02.2020
- Customer Service Representative (Retail Support), providing assistance with product inquiries, orders, returns, and customer concerns to ensure a positive retail experience.
Education
Bachelor of Science - Information Technology
2025
- Major in Web Developer
Bachelor of Science - Information Technology
2018
- Major in System Management Business Analytics
Bachelor of Science - Industrial Engineering
Skills
- Project management
- Cybersecurity strategy
- Team leadership
- Cybersecurity
- IT strategy development
- Shopify expert
- Wordpress
- Risk management
- Problem-solving
- Leadership
Additional Information
- Strong background in IT leadership, project management, and cybersecurity fundamentals
- Experienced in managing cross-functional teams, including IT developers, CSR, and technical support agents
- Knowledgeable in web development, automation, and modern IT tools
- Familiar with GitHub, GitHub Pages, and deploying web projects
- Continuous learner with multiple certifications in AI, networking, cybersecurity, leadership, and development
- Detail-oriented with a strong focus on quality assurance and customer satisfaction
Languages
English
Upper Intermediate
B2
tagalog
Advanced
C1
Kapampangan
Upper Intermediate
B2
Japanese
Intermediate
B1
Certification
Cisco Networking Academy
- Cybersecurity Essentials – Issued August 2024
- Introduction to Networks – Issued June 2024
Simplilearn SkillUp
- Generative AI for Beginners – October 7, 2025
- Basics of Web Scraping with Beautiful Soup for Beginners – October 7, 2025
- Project Management 101 – September 6, 2025
- Free Leadership Course – September 6, 2025
freeCodeCamp
- Legacy JavaScript Algorithms and Data Structures – March 2024
- Responsive Web Design – March 2024
Timeline
IT Department Head - CMR ASSOCIATES
04.2023 - Current
Supervisor - PROBE CX
11.2020 - 04.2022
Customer Service Representative - IQOR
03.2019 - 02.2020
Holy Angel University - Bachelor of Science, Information Technology
Far Easter University Institute of Technology - Bachelor of Science, Information Technology
Don Honorio Ventura State University - Bachelor of Science, Industrial Engineering