Adrian Rei Ramos
Collection Officer
Quezon City
Summary
Dynamic professional with a strong background in customer service and cash handling at Social Security System. Proven ability to enhance customer relations and resolve complaints effectively. Skilled in payment processing and Microsoft Office, with a track record of maintaining accurate financial records and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Social Security System
10.2018 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash and check transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Inventory Clerk
CitySuper Incorporated
10.2016 - 03.2017
- Completed physical inventory counts each month.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Maintained inventory count, tracked usage, and documented variances.
Operational Management Trainee
Philippine Seven Corporation
06.2016 - 09.2016
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
Bachelor of Science - Financial Management
New Era University
Quezon City, Philippines 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Microsoft office
Operations support
Customer relations
Timeline
Cashier
Social Security System
10.2018 - Current
Inventory Clerk
CitySuper Incorporated
10.2016 - 03.2017
Operational Management Trainee
Philippine Seven Corporation
06.2016 - 09.2016
Bachelor of Science - Financial Management
New Era University
04.2001 -