Summary
Overview
Work History
Education
Skills
Leadership Experience
Activities
Software
Aquascaping
Timeline
Generic
Adrian Benedict Baua

Adrian Benedict Baua

Virtual Assistant
Metro Manila

Summary

With a wide range of experience in various niches, I am a skilled virtual partner prepared to fulfill your specific requirements. Whether you need general virtual assistance or specialized expertise in areas such as real estate, e-commerce, Airbnb management, web design, landing pages, automation, AI integration, CRM management, customer service, leadership, social media management, or lead generation, I possess the necessary expertise to handle it all. My sole focus is on delivering the solutions necessary for your business's success.

Overview

15
15
years of professional experience
14
14
years of post-secondary education

Work History

E-COMMERCE EXPERT

SELLER X
Pasig
03.2024 - 03.2025
  • Experience as an Amazon and Walmart agent specializing in listing optimization, SEO, keyword research, case management, product research, inventory and price management, store front oversight, review and account health management
  • Maintained working knowledge of company products, services and promotions.
  • Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
  • Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.

AIRBNB HOST

JMOMENT HOSTUS
Pasay City
11.2022 - 01.2025
  • Experience in booking management, calendar coordination, check-in/check-out procedures, inquiry conversion, guest review oversight, messaging automation, cleaning and maintenance coordination, guest security measures, pricing/revenue management, and guest communication proficiency
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
  • Established positive relationships with neighbors and local businesses to promote goodwill within the community.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Maintained high occupancy rates through effective marketing strategies on various online platforms.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Fostered safe lodging environment with reliable and effective security services.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

SUPERVISOR

TELEPERFORMANCE, ALORICA
02.2021 - 12.2021
  • Company Overview: Teleperformance handled bank institution, Alorica handled Collection institution
  • Coordinates day-to-day operations, manages resources, and ensures processes are running smoothly and efficiently
  • Manages 15 associates making sure they are motivated and upkeep with their performance
  • Teleperformance handled bank institution, Alorica handled Collection institution
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

AUTODETAILING BUSINESS | CO-Owner

Partnership Business
Quezon City
11.2020 - 01.2021
  • Overseeing all aspects of business operations, from scheduling appointments to managing customer inquiries and feedback
  • Ensuring high-quality detailing services are provided to customers, maintaining standards for cleanliness and detailing procedures
  • Developing marketing strategies to attract new customers, promote services, and increase brand visibility through various channel like Social Media, cold calling and direct referrals
  • Staying updated on industry trends, new detailing techniques, and products to enhance service offerings and maintain a competitive edge in the market

GEN VA, SOCIAL MEDIA MANAGER

BUSINESS PRO GLOBAL
01.2010 - 06.2019
  • Experience in CRM management, email marketing, copywriting, website maintenance, new member onboarding, lead generation, administrative tasks, basic funneling, video editing, graphic design, customer service, social media content creation, and Facebook advertising campaigns
  • Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Oversaw day-to-day management of multiple client accounts, ensuring seamless communication and timely delivery of projects.
  • Collaborated with creative teams to produce engaging content tailored to target demographics.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Developed content for press releases, websites and social media.
  • Led community engagement initiatives, building loyal and active online community around brand.
  • Drove significant increases in follower engagement through targeted social media initiatives.
  • Enhanced team productivity with adoption of advanced project management tools and techniques.
  • Tailored content strategies to audience insights, significantly improving content relevance and reception.
  • Managed crisis communication, mitigating potential negative impacts on brand reputation.
  • Enhanced online presence, managing content across multiple digital channels.
  • Achieved higher audience retention rates by implementing engaging multimedia content across platforms.
  • Implemented SEO best practices across all digital content, significantly increasing web traffic.
  • Optimized advertising spend across platforms, maximizing return on investment with carefully curated content.

Education

BSBA - MAJOR IN MARKETING

PSBA-QC
Quezon City, Philippines
01.2001 - 01.2005

ELEM- HIGHSCHOOL -

NOTRE DAME UNIVERISTY
General Santos City, Philippines
01.1991 - 01.2001

Skills

Leadership Experience

Manage People to be upkeep with their task and making sure business in always profiting.

Activities

I'm a person that loves outdoors always seeking adventures, I love mountain biking, Motorcycling, Swimming, and Playing Basketball. I also love to learn new stuff; I also like reading and watching documentaries that can add value to my life.

Software

Adobe Photoshop

Adobe After Effects

Microsoft Excel

Microsoft Word

Microsoft Power Point

CRM, Awebber, Hubspot, Mail Chimp, Asana

Google Docs

Aquascaping

Designing aquarium tanks, putting real plants, different kind of fish, wood, stones, soil, filters and chemicals according to the client's preference.

Timeline

E-COMMERCE EXPERT

SELLER X
03.2024 - 03.2025

AIRBNB HOST

JMOMENT HOSTUS
11.2022 - 01.2025

SUPERVISOR

TELEPERFORMANCE, ALORICA
02.2021 - 12.2021

AUTODETAILING BUSINESS | CO-Owner

Partnership Business
11.2020 - 01.2021

GEN VA, SOCIAL MEDIA MANAGER

BUSINESS PRO GLOBAL
01.2010 - 06.2019

BSBA - MAJOR IN MARKETING

PSBA-QC
01.2001 - 01.2005

ELEM- HIGHSCHOOL -

NOTRE DAME UNIVERISTY
01.1991 - 01.2001

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