Adrian Perez
Professional
Mati, Province of Davao Oriental,DAO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring different solutions to address customer needs effectively. Dedicated and reliable professional with a track record of maintaining excellent attendance and punctuality across all previous employment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings B.V
02.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Deals with customer's billing and technical concerns.
Service Crew
Jollibee Foods Corporations
06.2015 - 02.2020
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Sales Associate
Gaisano Mall Of Toril
06.2014 - 06.2015
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions and inquiries about certain products.
Education
Bachelor of Science - Civil Engineering (Under Graduate)
University of Mindanao
Matina Davao City, Philippines 04.2001 -
Skills
- Customer Service
- Product Knowledge
- Customer Education
- Problem Resolution
- Technical Support
- Service Upselling
- Building rapport
Accomplishments
Top Agent Award, Last Quarter 2023 and First Quarter 2024, VXI Global Holdings B.V
Timeline
Customer Service Representative
VXI Global Holdings B.V
02.2023 - 04.2024
Service Crew
Jollibee Foods Corporations
06.2015 - 02.2020
Sales Associate
Gaisano Mall Of Toril
06.2014 - 06.2015
Bachelor of Science - Civil Engineering (Under Graduate)
University of Mindanao
04.2001 -
Similar Profiles
Jhudiel AtacadorJhudiel Atacador
Customer Service Representative at VXI Global Holdings B.VCustomer Service Representative at VXI Global Holdings B.V
Kristine TeeKristine Tee
Technical Support Representative at VXI Global Holdings B.VTechnical Support Representative at VXI Global Holdings B.V
Claire MaonClaire Maon
Account Associate at VXI Global Holdings B.VAccount Associate at VXI Global Holdings B.V