Adrian Pamonag
Iloilo City, Province Of Iloilo
Summary
- 5 years of experience in the Broadcast Communication field.
- Proficient use of PC software programs; Microsoft Word, Excel, Power Point, Google Suite,
AutoCAD for design, OBS studio and Wirecast for streaming and live video coverage. - Experienced in business process outsourcing that enhanced my communication and systematic ability.
- Capable of responsibly working independently with less intervention needed.
- Registered Electronics Engineer and Electronics Technician
Overview
7
7
years of professional experience
Work History
Broadcast Engineer
MBC Media Group
Pasay, Metro Manila, Philippines
02.2020 - Current
- Almost 5 years of hands-on experience in broadcast engineering specializing in electronics engineering, signal flow, RF engineering, and satellite uplink/downlink
- Designed and implemented a data driven maintenance tracking system, reducing system downtime.
- Analyzed technical data to optimize broadcast signal strength and efficiency.
- Participated in designing of broadcast system that enhanced audio quality and in program implementations that made the station as the most listened station in the province gaining almost 30% of the listening public.
- Spearheaded as the only engineer in the station the implementation of a new software system that decrease missed spots in programming and increase efficiency due to the shift of operation from manual to automatic.
- Provided training and support to interns and colleagues about the operation and the effective usage of system and tools.
Internship
Philippine Long Distance Telephone Company
Iloilo City, Province Of Iloilo, Philippines
10.2018 - 03.2019
- Surveyed and designed routers and switches for new customers and optimizing coverage and connectivity.
- Used diagnostic tools for fault analysis and performance monitoring of network infrastructure and travel for troubleshooting.
Customer Service Representative
SPI Global CRM Inc.
Iloilo City, Province Of Iloilo, Philippines
04.2018 - 06.2018
- Manage incoming calls and customer queries such as billing and technical issues.
- Resolved customer complaints with empathy, resulting in a positive satisfaction customer response.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and generated sales leads that develop into new customer.
Education
Bachelor of Science - Electronics And Communications Engineering
Iloilo Science And Technology University
Lapaz, Iloilo City04-2019
Skills
- Systemic Problem solving
- Rapid decision-making
- Critical thinking and evaluation
- Data driven
- Highly technical and systematic
Timeline
Broadcast Engineer
MBC Media Group
02.2020 - Current
Internship
Philippine Long Distance Telephone Company
10.2018 - 03.2019
Customer Service Representative
SPI Global CRM Inc.
04.2018 - 06.2018
Bachelor of Science - Electronics And Communications Engineering
Iloilo Science And Technology University