Adrian Maranan
APPLICATION SUPPORT ENGINEER
Taguig City,NCR
Summary
Flexible Application Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in Financial Technology systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy.
Overview
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
Software Group
Makati, Philippines
10.2021 - Current
- Effective in analyzing relevant information and guiding product cycle up to completion
- Manages and guides installation process for on-schedule product launches
- Consults with internal and external clientele and employs additional system resources to review and enhance configuration for optimal customer satisfaction
- Configure ATM, POS and HSM upon deployment
- Execute test case scenarios and provide analysis in some cases
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
- Uploaded new software, rolled out updates and applied patches to LIVE, UAT and TEST servers
Skills
Software Debugging
undefinedProjects
- Digital Field Application - Papua New Guinea (On-Site)
Bank South Pacific | Technical Support Engineer
- An application that use Fiserv and Euronet as CBS which includes also the BOP of the system. I was the main tech support from implementation to LIVE.
- ATM, POS, CMS and SMS - East Timor (On-Site)
Banco Nacional de Comercio de Timor-Leste | Technical Support Engineer
- Support their ATM switch from card generation to atm transactions and SMS notifications. They use T24 as CBS. I'm the main support from implementation to Live
- ATM, POS, CMS, SMS, BOP and Agent Application - Manila
National Confederation of Cooperatives | Techinical Support Enginer / QA
Certification
Azure Fundamentals
Education
Bachelor of Science - Information And Communication Technology
RIZAL TECHNOLOGICAL UNIVESITY
Boni, Mandaluyong City 04.2010 - 04.2015
Timeline
Technical Support Engineer
Software Group
10.2021 - Current
Azure Fundamentals
10-2020
Bachelor of Science - Information And Communication Technology
RIZAL TECHNOLOGICAL UNIVESITY
04.2010 - 04.2015
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